Mental Health Assistant, Hybrid - Full Time/Days: Seattle
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Mental Health Assistant (MHA) plays a crucial role in supporting the Mental Health clinical team by providing administrative and patient-related services. This hybrid position involves assisting with patient communication, coordinating hospitalization processes, and documenting interactions in the electronic medical record. The MHA works with patients who have low to medium care needs, helping them navigate resources and barriers while ensuring effective communication with clinical staff.
Responsibilities
• Answer the nursing line and gather information about calls, recognizing the need for clinical intervention.
,
• Document accurate information in the proper format regarding patient calls and issues.
,
• Support the MH clinical team with data entry, message sorting, faxing, and filing.
,
• Assist with pre and post hospitalization processes, including arranging transportation and reviewing appointments.
,
• Observe patients awaiting hospitalization and notify the clinical team if assistance is needed.
,
• Provide system navigation support to patients and their families, orienting them to available services and resources.
,
• Work with patients to clarify goals, planned actions, and follow-up in accordance with their Care Plan.
Requirements
• Minimum one (1) year of community or customer service experience.
,
• Associates degree or two (2) years of experience in a directly related field, or completion of a vocational school certificate in a related field.
,
• High School Diploma or General Education Development (GED) is required.
,
• Basic Life Support certification required at hire.
,
• Effective verbal and written communication skills.
,
• Organizational skills and ability to multi-task.
,
• Computer literacy including Word, Windows, Excel, and other Microsoft products.
,
• Understanding of how socioeconomic, environmental, cultural, and other factors influence health.
Nice-to-haves
• Behavioral health or health care coordination experience.
,
• Bachelor's degree in psychology, social work, or other social services field.
Benefits
• Competitive salary range of $45,900 - $59,290 per year.
,
• Hybrid work environment.
,
• Full-time employment with a standard schedule from Monday to Friday. Apply tot his job
The Mental Health Assistant (MHA) plays a crucial role in supporting the Mental Health clinical team by providing administrative and patient-related services. This hybrid position involves assisting with patient communication, coordinating hospitalization processes, and documenting interactions in the electronic medical record. The MHA works with patients who have low to medium care needs, helping them navigate resources and barriers while ensuring effective communication with clinical staff.
Responsibilities
• Answer the nursing line and gather information about calls, recognizing the need for clinical intervention.
,
• Document accurate information in the proper format regarding patient calls and issues.
,
• Support the MH clinical team with data entry, message sorting, faxing, and filing.
,
• Assist with pre and post hospitalization processes, including arranging transportation and reviewing appointments.
,
• Observe patients awaiting hospitalization and notify the clinical team if assistance is needed.
,
• Provide system navigation support to patients and their families, orienting them to available services and resources.
,
• Work with patients to clarify goals, planned actions, and follow-up in accordance with their Care Plan.
Requirements
• Minimum one (1) year of community or customer service experience.
,
• Associates degree or two (2) years of experience in a directly related field, or completion of a vocational school certificate in a related field.
,
• High School Diploma or General Education Development (GED) is required.
,
• Basic Life Support certification required at hire.
,
• Effective verbal and written communication skills.
,
• Organizational skills and ability to multi-task.
,
• Computer literacy including Word, Windows, Excel, and other Microsoft products.
,
• Understanding of how socioeconomic, environmental, cultural, and other factors influence health.
Nice-to-haves
• Behavioral health or health care coordination experience.
,
• Bachelor's degree in psychology, social work, or other social services field.
Benefits
• Competitive salary range of $45,900 - $59,290 per year.
,
• Hybrid work environment.
,
• Full-time employment with a standard schedule from Monday to Friday. Apply tot his job