Customer Success Manager
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><em><span style="font-weight: 400;">Join a fast-paced, innovative, data-driven startup named</span></em><a href="http://thetechtribune.com/10-best-tech-startups-in-chicago/"> <em><span style="font-weight: 400;">2021 Best Tech Start ups In Chicago</span></em></a><em><span style="font-weight: 400;">, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.</span></em></p>
<p><strong>About the role:</strong></p>
<p><span style="font-weight: 400;">FourKites is looking for an ambitious and experienced </span><strong>Customer Success Manager</strong><span style="font-weight: 400;"> to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.</span></p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop, prepare, and nurture customers for advocacy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate a quarterly Executive Business Review to review goals, progress and opportunities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understand white-space and work to identify and/or develop upsell opportunities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Advocate customer needs/issues cross-departmentally</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage account escalations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Advocate internally for customer needs and connect on priorities</span></li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Supply Chain industry experience preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent ability to multitask and prioritize workload</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bilingual proficiency (Good to have)</span></li>
</ul>
<p><strong>About the team:</strong></p>
<p><span style="font-weight: 400;">Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.</span></p>
<p>FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer<span class="c-message__edited_label" data-sk="tooltip_parent"> (edited) </span></p>
<p><strong>Who we are:</strong></p>
<p>FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. </p>
<p><strong>Working at FourKites</strong></p>
<p>We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:</p>
<ul>
<li>5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.</li>
<li>Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.</li>
<li>Opportunities throughout the year to learn and celebrate diversity.</li>
<li>Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role</li>
</ul>
<p>And we're always listening for new ways to support everyone in and out of the office.</p>
<p><em>If you are a California resident, here is our<a href="https://www.fourkites.com/california-applicant-privacy-notice/"> California Applicant Privacy Notice</a>.</em></p>
<p><strong>About the role:</strong></p>
<p><span style="font-weight: 400;">FourKites is looking for an ambitious and experienced </span><strong>Customer Success Manager</strong><span style="font-weight: 400;"> to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.</span></p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop, prepare, and nurture customers for advocacy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate a quarterly Executive Business Review to review goals, progress and opportunities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understand white-space and work to identify and/or develop upsell opportunities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Advocate customer needs/issues cross-departmentally</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage account escalations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Advocate internally for customer needs and connect on priorities</span></li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Supply Chain industry experience preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent ability to multitask and prioritize workload</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bilingual proficiency (Good to have)</span></li>
</ul>
<p><strong>About the team:</strong></p>
<p><span style="font-weight: 400;">Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.</span></p>
<p>FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer<span class="c-message__edited_label" data-sk="tooltip_parent"> (edited) </span></p>
<p><strong>Who we are:</strong></p>
<p>FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. </p>
<p><strong>Working at FourKites</strong></p>
<p>We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:</p>
<ul>
<li>5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.</li>
<li>Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.</li>
<li>Opportunities throughout the year to learn and celebrate diversity.</li>
<li>Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role</li>
</ul>
<p>And we're always listening for new ways to support everyone in and out of the office.</p>
<p><em>If you are a California resident, here is our<a href="https://www.fourkites.com/california-applicant-privacy-notice/"> California Applicant Privacy Notice</a>.</em></p>