AdventHealth Corporate<o:p></o:p>All the benefits and perks you need for you and your family:<o:p></o:p>·    Benefits from Day One<o:p></o:p>·    Career Development<o:p></o:p>·    Whole Person Wellbeing Resources<o:p></o:p>·    Mental Health Resources and Support<o:p></o:p>Our promise to you:<o:p></o:p>Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.<o:p></o:p><o:p> </o:p>Shift:   Full-time, Monday-Friday 40 hours/week<o:p></o:p><o:p> </o:p>Job Location: Remote<o:p></o:p><o:p> </o:p><o:p> </o:p>The role you will contribute:<o:p></o:p>Under general supervision and direction, it's the responsibility of the Account Representative II to bill, follow-up, and manage denials to timely collect on assigned accounts receivable . Daily communicates with team members and manager on assigned projects in collaboration to meet prescribed deadlines. Examines contracts, and learns payer contracts to understand reimbursement methodology to appropriately reconcile patient accounts. Resolves and resubmits rejected claims appropriately as necessary. Processes daily and special reports, unlisted invoices and letters, error logs, stalled reports, and aging claim reports. Reviews previous account documentation, determining appropriate action(s) necessary to resolve avoid denial, and facilitate timely payment. Performs outgoing calls and accepts incoming calls from patients and insurance companies to obtain necessary information for accurate billing, collections, and correction of denials, accurately documenting the patient account. Actively prioritizes all outstanding customer service concerns and accepts responsibility in maintaining relationships that are equally respectful to all. Participates in continuing education, team meetings, and performs other functions as assigned by supervisor/manager. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.<o:p></o:p><o:p> </o:p>The value you will bring to the team:<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Works with insurance payers to ensure proper billing, collections, or denial management on patient accounts. Depending on payer contract may be required to participate in conference calls, review accounts receivable reports, and compile the issue report to expedite resolution of accounts.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Examines contract to ensure proper reimbursement, helps educate team members on inconsistencies in processing, and document any changes contract, if identified.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Works follow up report daily, maintaining established goal(s), and notifies supervisor of issues preventing achievement of such goal(s). Follows up on daily correspondence (denials, underpayments, billing) to appropriately work patient accounts. Assists customer service with patient concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to payors and patients regarding status of claim, requesting additional information, etc.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Reviews previous account documentation, determining appropriate action(s) necessary to resolve each assigned account. Initiates next billing, follow-up and/or collection step(s), this is not limited to calling patients, insurers, or employers, as appropriate. Sends initial or secondary bills to Insurance companies<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Documents billing, denials and/or collection step(s) that are taken and all measures to resolve assigned accounts, including escalation to supervisor/manager if necessary. Processes administrative and medical appeals, refunds, reinstatements, and rejections of insurance claims.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Consistently communications with team members to foster a collaborative atmosphere and engages with supervisor/manager on any potential educational opportunities, providing updates on assigned projects. Attends required scheduled meetings, events, and activities<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Assists team members regularly, providing feedback, ensuring both goals and job requirements are met as assigned by manager. Helps with training new staff, performs audits of work performed, and communicates progress to appropriate supervisor. Assist the supervisor/manager as requested.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;">Takes on department projects as assigned by their supervisor and/or manager<o:p></o:p></li></ul> The expertise and experiences you’ll need to succeed:<o:p></o:p>·       High School Grad or Equiv Required<o:p></o:p>·       3+ Work Experience Required<o:p></o:p>·       Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.<o:p></o:p>·       Ability to be responsive to ever-changing matrix of hospital needs and act accordingly.<o:p></o:p>·       Working knowledge of the Revenue Cycle and the links between departments: Charge Capture, Consumer Access, PreAccess, HIM, Coding, and Patient Financial Services.<o:p></o:p>·       Self-motivator, quick thinker, communicates professionally and effectively in English, both verbally and in writing.<o:p></o:p>·       Typing skills equal to 20 words per minute.<o:p></o:p>·       Proficiency in performance of basic math functions.<o:p></o:p>·       Ability to communicate professionally and effectively in English, both verbally and in writing.<o:p></o:p>·       Proficiency in Microsoft office products such as Word and Excel.<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="background-color:white;color:black;margin-bottom:9.0pt;mso-list:l0 level1 lfo2;tab-stops:list .5in;"><o:p> </o:p></li></ul> <o:p></o:p>Preferred Qualifications:<o:p></o:p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;">Associate Preferred<o:p></o:p></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;">Certified Revenue Cycle Rep (CRCR) Preferred<o:p></o:p></li></ul><o:p> </o:p>

Account Representative II Billing/Collections/Denials Remote

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