Survey Phone Interviewer

About the position

Responsibilities

• Conduct interviews by telephone and accurately enter responses to survey questions into the survey system
• Follow survey research procedures and guidelines to obtain high quality information
• Follow guidelines to persuade reluctant respondents to take the survey over the phone
• Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines
• Participate in quality assurance processes for all tasks
• Participate in on-the-job training and the support of other staff members as directed
• Comply with established University and the Office of Survey Research policies and procedures
• Perform other duties as required

Requirements

• High School diploma or equivalent
• 0-6 months prior experience necessary
• Must have a quiet space to work in with WiFi connectivity
• Clear speaking voice
• Must be able to read, write, and speak fluently in English
• Excellent communication skills
• Good typing skills
• Must be available to work varying shifts, including evenings and weekends

Nice-to-haves

• 6-12 months call center experience
• Bilingual proficiency (English and Spanish)