Associate Director, Clinical Provider Engagement and Early Warning Prevention Coder - Remote
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start<strong> Caring. Connecting. Growing together.</strong></span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">The Associate Director, Provider Engagement and Early Warning Prevention is a senior-level role that will proactively and reactively engage with provider networks based upon detailed risk analysis to review claim trends, educate on coding, and manage escalations end to end while ensuring delivery on financial commitments. This role requires solid communication skills (written and oral), solid emotional intelligence, significant client-facing experience in navigating challenging conversations and subject matter expertise in coding and payment integrity solutions. The successful candidate will play a pivotal role in driving strategic, impactful solutions and enhancing provider engagement to deliver growth opportunities for all UHC Lines of Business.</span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">The successful candidate will be a seasoned professional with proven experience working across multiple levels in the organization including senior management. Your passion to find repeatable methods to drive consistent delivery of solutions and develop trusted partnerships are key elements in the foundation of this role.</span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Some of the day-to-day activities may include but are not limited to, oversight on current in-year initiatives and delivery on client commitments, mitigating risks and issues to ensure successful delivery of plans, developing and taking action to deliver new strategies for growth, and conducting detailed end to end data analysis to educate providers/health systems on billing trends across Payment Integrity. </span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. </span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;"><strong>Primary Responsibilities:</strong></span></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Growth</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Establishes and maintains deep customer relationships across all Optum Payment Integrity products</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Understands client’s gaps, potential solutions, and implementation barriers for new opportunities</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Identifies new opportunities to drive organic growth; leverages capabilities and services from across the enterprise to create market-leading client solutions</span></span></li>
</ul>
</li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Operating Discipline</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Anticipates policy and regulatory issues; supports the OPI Operations team in driving improvements and creating action plans to mitigate the risk </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Provides guidance, expertise, and/or assistance to business partners with completion of tasks and complex issue resolution related to provider and facility issues</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Reviews data and operational performance reports to identify root cause issues; develop and implement process improvements and effective corrective action plans</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Creates and leads program reviews with relevant stakeholders to share value story and collaboratively identify opportunities for continuous improvement</span></span></li>
</ul>
</li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Client Management</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Drives the organization to deliver industry-leading client service and satisfaction; will champion the importance of maximizing the client experience </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Develops and communicates highly complex concepts in both written and verbal formats to a wide variety of audiences including within Joint Operating Committee meetings</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Education of Payment Integrity services & training to teams, executives, clients and providers</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Works with internal and/or external partners (e.g., UHC PI, UHN, PI Operations, Business Intelligence, Provider Operations, Claims Operations) to identify root cause trends for provider & </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">facility issues, corrective action plans to drive resolution and building out appropriate reporting (dashboards, scorecards, reports, etc.) for program performance review</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Establishes and monitors performance against service level agreements to measure program performance (e.g., turnaround time, quality, effectiveness, etc.)</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Develop and lead client rhythm of business with appropriate stakeholders </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Coordinates with appropriate partners to interpret contractual requirements and ensure effective execution and compliance with contractual and regulatory stipulations</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Develops corrective action plans to address and resolve relevant stakeholders' operational concerns or issues</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Utilizes stakeholder input to help shape and implement continuous improvement in operational quality and financial performance</span></span></li>
</ul>
</li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Qualified candidates will be expected to effectively demonstrate:</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Ability to manage sensitive, escalated situations with internal and external customers </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Previous experience leading various Operational teams and functions.</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Self-motivated and able to work with little direct supervision and drive results with disciplined follow though</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Must demonstrate an ability to message, position, and present information for maximum customer impact and influence</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Highly collaborative style; experience developing, implementing, and delivering on growth strategies</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Ability to establish credibility and build relationships at all levels </span></span></li>
</ul>
</li>
</ul>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;"><strong></strong></span></span></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;"><strong>Key Competencies:</strong></span></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Articulate. Acts in a professional manner; articulates messages clearly and succinctly; ability to deliver tough messages; adjusts content and style to different audiences; creates professional work products</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Assertive. Confident in the solution and messaging; judiciously and proactively interject with facts and opinions</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Critical Thinker. A true problem solver; skill in playing out alternative scenarios; deals well with ambiguity and complexity; demonstrates raw intelligence</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Empathetic. Develops bonds and connections with the client, business partners, and other key stakeholders; focus on relationships and mutual understanding; treats vendors, customers, peers, subordinates, and supervisors with the same level of respect</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Enthusiastic. Has a bias toward action and a passion for the work; willing to be outwardly positive; not a defeatist, shows tenacity in the face of setbacks; proactively seeks to understand issues and pursue solution</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Perceptive. Able to understand implied business problems; ability to see other viewpoints and apply proper communication techniques in response to changing environments; has insight into what motivates people and listens to alternative ideas before making decisions</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Team Developer. Can bring people together for a common cause; develops vision of success and drives to it</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Time Management. Establishes realistic goals and does not create a false sense of urgency; Understands how to prioritize competing needs/tasks without being overwhelmed</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Trustworthy. Can be counted upon; follows through on tasks and requires little/no supervision</span></span></li>
</ul>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</span></span></p><br><br><p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong>Required Qualifications:</strong></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Active coding certification through AHIMA and/or AAPC (CPC, CIC, CCS, RHIT, RHIA etc.) </span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">8+ years of experience working with senior-level c-suite executives and demonstrating progressively increasing responsibility for client relationship management and consultation</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience as a Certified Coder</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience working in a matrixed and high-change environment handling tight deadlines</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of relationship management experience resolving complex issues with accountability for results</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience leading change management initiatives</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience utilizing operational metrics, data/analytics, goals/objectives and dashboards to run, interpret, and drive business performance.</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Experience managing budgets and/or business cases related to projects and savings achievements</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Demonstrated experience with the Microsoft Office suite of products, specifically Excel (Pivot tables, advanced functions and formulas, etc.) and PowerPoint (creating and executing presentations to various audiences)</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Must be able/willing to travel appropriately 25%25 of the time as business needs dictate</span></li>
</ul>
<p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong></strong></span></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong>Preferred Qualifications:</strong></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Experience in health service, disease or claims management across the insurance industry </span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Industry knowledge desired, but not required including:</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Understanding of healthcare compliance/regulatory environment</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Detailed knowledge of impacts to claims savings</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Experience in progressive health service, disease management or claims management across the insurance industry</span></li>
</ul>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;">*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy </span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. </span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong>Application Deadline: </strong>This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.</span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma; text-align: center;"><span style="font-size: 10px;"><em>At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</em></span></p>
<p style="font-family: Tahoma; text-align: center;"></p>
<p style="font-family: Tahoma; text-align: center;"></p>
<p style="font-family: Tahoma; text-align: center;"><span style="font-size: 10px;"><em>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</em></span></p>
<p style="font-family: Tahoma; text-align: center;"></p>
<p style="font-family: Tahoma; text-align: center;"><span style="font-size: 10px;"><em>UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</em></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">The Associate Director, Provider Engagement and Early Warning Prevention is a senior-level role that will proactively and reactively engage with provider networks based upon detailed risk analysis to review claim trends, educate on coding, and manage escalations end to end while ensuring delivery on financial commitments. This role requires solid communication skills (written and oral), solid emotional intelligence, significant client-facing experience in navigating challenging conversations and subject matter expertise in coding and payment integrity solutions. The successful candidate will play a pivotal role in driving strategic, impactful solutions and enhancing provider engagement to deliver growth opportunities for all UHC Lines of Business.</span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">The successful candidate will be a seasoned professional with proven experience working across multiple levels in the organization including senior management. Your passion to find repeatable methods to drive consistent delivery of solutions and develop trusted partnerships are key elements in the foundation of this role.</span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Some of the day-to-day activities may include but are not limited to, oversight on current in-year initiatives and delivery on client commitments, mitigating risks and issues to ensure successful delivery of plans, developing and taking action to deliver new strategies for growth, and conducting detailed end to end data analysis to educate providers/health systems on billing trends across Payment Integrity. </span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. </span></span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;"><strong>Primary Responsibilities:</strong></span></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Growth</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Establishes and maintains deep customer relationships across all Optum Payment Integrity products</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Understands client’s gaps, potential solutions, and implementation barriers for new opportunities</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Identifies new opportunities to drive organic growth; leverages capabilities and services from across the enterprise to create market-leading client solutions</span></span></li>
</ul>
</li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Operating Discipline</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Anticipates policy and regulatory issues; supports the OPI Operations team in driving improvements and creating action plans to mitigate the risk </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Provides guidance, expertise, and/or assistance to business partners with completion of tasks and complex issue resolution related to provider and facility issues</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Reviews data and operational performance reports to identify root cause issues; develop and implement process improvements and effective corrective action plans</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Creates and leads program reviews with relevant stakeholders to share value story and collaboratively identify opportunities for continuous improvement</span></span></li>
</ul>
</li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Client Management</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Drives the organization to deliver industry-leading client service and satisfaction; will champion the importance of maximizing the client experience </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Develops and communicates highly complex concepts in both written and verbal formats to a wide variety of audiences including within Joint Operating Committee meetings</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Education of Payment Integrity services & training to teams, executives, clients and providers</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Works with internal and/or external partners (e.g., UHC PI, UHN, PI Operations, Business Intelligence, Provider Operations, Claims Operations) to identify root cause trends for provider & </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">facility issues, corrective action plans to drive resolution and building out appropriate reporting (dashboards, scorecards, reports, etc.) for program performance review</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Establishes and monitors performance against service level agreements to measure program performance (e.g., turnaround time, quality, effectiveness, etc.)</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Develop and lead client rhythm of business with appropriate stakeholders </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Coordinates with appropriate partners to interpret contractual requirements and ensure effective execution and compliance with contractual and regulatory stipulations</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Develops corrective action plans to address and resolve relevant stakeholders' operational concerns or issues</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Utilizes stakeholder input to help shape and implement continuous improvement in operational quality and financial performance</span></span></li>
</ul>
</li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Qualified candidates will be expected to effectively demonstrate:</span></span><br>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Ability to manage sensitive, escalated situations with internal and external customers </span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Previous experience leading various Operational teams and functions.</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Self-motivated and able to work with little direct supervision and drive results with disciplined follow though</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Must demonstrate an ability to message, position, and present information for maximum customer impact and influence</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Highly collaborative style; experience developing, implementing, and delivering on growth strategies</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Ability to establish credibility and build relationships at all levels </span></span></li>
</ul>
</li>
</ul>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;"><strong></strong></span></span></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;"><strong>Key Competencies:</strong></span></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Articulate. Acts in a professional manner; articulates messages clearly and succinctly; ability to deliver tough messages; adjusts content and style to different audiences; creates professional work products</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Assertive. Confident in the solution and messaging; judiciously and proactively interject with facts and opinions</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Critical Thinker. A true problem solver; skill in playing out alternative scenarios; deals well with ambiguity and complexity; demonstrates raw intelligence</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Empathetic. Develops bonds and connections with the client, business partners, and other key stakeholders; focus on relationships and mutual understanding; treats vendors, customers, peers, subordinates, and supervisors with the same level of respect</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Enthusiastic. Has a bias toward action and a passion for the work; willing to be outwardly positive; not a defeatist, shows tenacity in the face of setbacks; proactively seeks to understand issues and pursue solution</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Perceptive. Able to understand implied business problems; ability to see other viewpoints and apply proper communication techniques in response to changing environments; has insight into what motivates people and listens to alternative ideas before making decisions</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Team Developer. Can bring people together for a common cause; develops vision of success and drives to it</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Time Management. Establishes realistic goals and does not create a false sense of urgency; Understands how to prioritize competing needs/tasks without being overwhelmed</span></span></li>
<li style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">Trustworthy. Can be counted upon; follows through on tasks and requires little/no supervision</span></span></li>
</ul>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-size: 10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</span></span></p><br><br><p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong>Required Qualifications:</strong></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Active coding certification through AHIMA and/or AAPC (CPC, CIC, CCS, RHIT, RHIA etc.) </span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">8+ years of experience working with senior-level c-suite executives and demonstrating progressively increasing responsibility for client relationship management and consultation</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience as a Certified Coder</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience working in a matrixed and high-change environment handling tight deadlines</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of relationship management experience resolving complex issues with accountability for results</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience leading change management initiatives</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">5+ years of experience utilizing operational metrics, data/analytics, goals/objectives and dashboards to run, interpret, and drive business performance.</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Experience managing budgets and/or business cases related to projects and savings achievements</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Demonstrated experience with the Microsoft Office suite of products, specifically Excel (Pivot tables, advanced functions and formulas, etc.) and PowerPoint (creating and executing presentations to various audiences)</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Must be able/willing to travel appropriately 25%25 of the time as business needs dictate</span></li>
</ul>
<p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong></strong></span></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong>Preferred Qualifications:</strong></span></p>
<ul>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Experience in health service, disease or claims management across the insurance industry </span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Industry knowledge desired, but not required including:</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Understanding of healthcare compliance/regulatory environment</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Detailed knowledge of impacts to claims savings</span></li>
<li style="font-family: Tahoma;"><span style="font-size: 10px;">Experience in progressive health service, disease management or claims management across the insurance industry</span></li>
</ul>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;">*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy </span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. </span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma;"><span style="font-size: 10px;"><strong>Application Deadline: </strong>This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.</span></p>
<p style="font-family: Tahoma;"></p>
<p style="font-family: Tahoma; text-align: center;"><span style="font-size: 10px;"><em>At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</em></span></p>
<p style="font-family: Tahoma; text-align: center;"></p>
<p style="font-family: Tahoma; text-align: center;"></p>
<p style="font-family: Tahoma; text-align: center;"><span style="font-size: 10px;"><em>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</em></span></p>
<p style="font-family: Tahoma; text-align: center;"></p>
<p style="font-family: Tahoma; text-align: center;"><span style="font-size: 10px;"><em>UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</em></span></p>