Customer Solutions Consultant

<h3>About Measured&nbsp;</h3><p>Measured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, est, plan, and optimize over $35 billion in full-funnel media investments. Measured’s unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.</p><p></p><h3>The Role</h3><p>We’re looking for a Customer Solutions Consultant to support data integrity, platform performance, and seamless onboarding of new data vendors post-sale. In this cross-functional role, you will partner closely with Customer Success, Product, and Engineering teams to diagnose and resolve complex data issues, ensure accurate client reporting, and maintain platform reliability at scale. </p><p> You will play a critical role in validating client implementations, troubleshooting data anomalies, and driving technical improvements that enhance customer value and long-term retention.</p><p><strong>Requirements</strong></p><p></p><h3>Key Responsibilities</h3><p></p><ul> <li>Own the technical investigation and resolution of data integrity issues across client dashboards</li> <li>Partner with CS and Product to triage platform effectiveness issues and propose root-cause solutions</li> <li>Support the onboarding of new data vendors and integrations post-sale, validating connectivity and completeness</li> <li>Collaborate with Engineering to resolve systemic data ingestion or transformation problems</li> <li>Ensure client reports and test results reflect clean, complete, and correct data</li> <li>Build and maintain internal tools, checklists, and validation processes to support quality control</li> <li>Act as a technical escalation point for the Customer Success team</li> <li>Identify repeatable technical patterns in client issues to drive process or product improvements</li> <li>Support internal QA and validation before new features or enhancements are rolled out to clients<br><br> </li> </ul><p></p><h3>What Success Looks Like</h3><p></p><ul> <li>Time-to-resolution on data/platform issues</li> <li>% of vendor integrations completed without rework</li> <li>Accuracy of post-implementation QA</li> <li>Internal partner satisfaction (CS, Product, Engineering)</li> </ul><ul><li>Reduction in recurring data issues per client<br> </li></ul><p><br><strong>Ideal Experience</strong></p><ul> <li>2–4 years of experience in a technical support, post-sales engineering, or data operations role at a SaaS or martech company</li> <li>Strong understanding of data workflows, integration pipelines, or ETL processes</li> <li>Familiarity with digital marketing platforms (Meta Ads, Google Ads, GA4, etc.)</li> <li>Proficient in Excel/Google Sheets; SQL and/or Python a plus</li> <li>Experience with customer-facing roles and ability to translate technical issues into client-friendly language</li> <li>Organized and analytical thinker with excellent debugging and root-cause analysis skills</li> <li>Experience onboarding or managing third-party data sources, APIs, or vendor integrations</li> <li>Strong project management skills and the ability to juggle multiple priorities</li> <li>Experience with data visualization tools (e.g., Looker, Tableau, Domo)</li> <li>Familiarity with platforms like Segment, mParticle, or CDPs</li> <li>Exposure to API management or scripting languages (JavaScript, Python, etc.)</li> <li>Prior experience working with global DTC brands or digital media data<br><br> </li> </ul><p></p><p><strong>Benefits</strong></p><p></p><ul> <li>100% Remote</li> <li>Competitive Total Rewards and flexible paid time off</li> <li>Opportunities to give back through Measured for Good</li> <li>Engaged, diverse, and curious culture</li> <li>Award-winning technology powered by an agile, collaborative team</li> </ul>