Spanish Bilingual Service Delivery Team Lead
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
As a Bilingual Team Lead at TTEC, you will play a crucial role in enhancing the customer experience while leading a team of associates in a remote setting. Your primary responsibility will be to motivate and guide your team to meet both TTEC and client performance metrics. You will serve as the first-line manager, addressing associates' questions, resolving issues, and handling customer escalations to ensure a high-quality customer experience. This position offers a unique opportunity to gain direct management experience and develop your leadership skills in a supportive environment. In your daily activities, you will coach associates to achieve company and client goals, manage multiple ongoing tasks, and monitor attendance and payroll processing. You will also provide constant feedback and recognition to your team, fostering a performance-driven culture. Your role will involve utilizing various TTEC and client tools to troubleshoot technology issues and support outage processes, all while impacting the financial health of the company by retaining valuable employees and managing absenteeism. TTEC is committed to your professional development, offering a culture that encourages inclusivity and community engagement. You will be part of a global team of lifelong learners, guided by the company's values, and will have access to a comprehensive benefits package, including paid time off and wellness programs. This position is designed for individuals who are passionate about leading teams and making a positive impact on customer experiences.
Responsibilities
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
,
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
,
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
,
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
,
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
• Associate degree, technical school, or equivalent work experience.
,
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
,
• Utilize time management skills and manage priority tasks.
,
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
,
• Customer-focused mindset.
,
• Comfortable with computer systems.
Nice-to-haves
• Experience in a customer service environment.
,
• Bilingual proficiency in Spanish and English.
Benefits
• Paid time off (PTO)
,
• Wellness and healthcare benefits
,
• Tuition reimbursement
,
• Performance bonus opportunities
,
• Career and professional development support
,
• Inclusive culture and community engagement opportunities Apply tot his job
As a Bilingual Team Lead at TTEC, you will play a crucial role in enhancing the customer experience while leading a team of associates in a remote setting. Your primary responsibility will be to motivate and guide your team to meet both TTEC and client performance metrics. You will serve as the first-line manager, addressing associates' questions, resolving issues, and handling customer escalations to ensure a high-quality customer experience. This position offers a unique opportunity to gain direct management experience and develop your leadership skills in a supportive environment. In your daily activities, you will coach associates to achieve company and client goals, manage multiple ongoing tasks, and monitor attendance and payroll processing. You will also provide constant feedback and recognition to your team, fostering a performance-driven culture. Your role will involve utilizing various TTEC and client tools to troubleshoot technology issues and support outage processes, all while impacting the financial health of the company by retaining valuable employees and managing absenteeism. TTEC is committed to your professional development, offering a culture that encourages inclusivity and community engagement. You will be part of a global team of lifelong learners, guided by the company's values, and will have access to a comprehensive benefits package, including paid time off and wellness programs. This position is designed for individuals who are passionate about leading teams and making a positive impact on customer experiences.
Responsibilities
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
,
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
,
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
,
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
,
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
• Associate degree, technical school, or equivalent work experience.
,
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
,
• Utilize time management skills and manage priority tasks.
,
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
,
• Customer-focused mindset.
,
• Comfortable with computer systems.
Nice-to-haves
• Experience in a customer service environment.
,
• Bilingual proficiency in Spanish and English.
Benefits
• Paid time off (PTO)
,
• Wellness and healthcare benefits
,
• Tuition reimbursement
,
• Performance bonus opportunities
,
• Career and professional development support
,
• Inclusive culture and community engagement opportunities Apply tot his job