Crisis Triage Specialist - 988 Line - SUNDAY-WEDNESDAY - 1AM-11:30AM
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH.
Responsibilities
• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis.
,
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
,
• Must be able to manage multiple calls in a professional and engaging manner.
,
• Assist clinical staff with follow up phone calls as requested and appropriate.
,
• In collaboration with clients and their support system, develop stabilization and safety plans.
,
• Complete comprehensive documentation which supports the safety plan as indicated.
,
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
,
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
,
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
,
• Regional Crisis Line Specialists must adhere to NCQA standards.
,
• Other duties as assigned by agency or supervisor.
Requirements
• Bachelor's degree in Behavioral Health related field.
,
• Must submit for Agency Affiliation within 30 days of hire.
Nice-to-haves
• Two years of experience serving individuals with behavioral health needs.
,
• Experience with crisis intervention, including risk assessments.
Benefits
• Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
,
• Sick Leave - Extended Sick Leave and Paid Sick and Safe Time.
,
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
,
• Medical, Dental and Vision.
,
• Retirement - Impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
,
• Flexible Spending Accounts.
,
• Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire.
,
• Signing Bonus!
,
• No-cost licensure supervision for those pursuing clinical licensure.
,
• Federal and State Loan Forgiveness Program for qualifying Programs.
,
• Reimbursement of License/Certification application fee that is required for the position.
,
• Free Employee Assistance Program.
,
• Staff Discounts at various FBH partners throughout Spokane! Apply tot his job
Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH.
Responsibilities
• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis.
,
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
,
• Must be able to manage multiple calls in a professional and engaging manner.
,
• Assist clinical staff with follow up phone calls as requested and appropriate.
,
• In collaboration with clients and their support system, develop stabilization and safety plans.
,
• Complete comprehensive documentation which supports the safety plan as indicated.
,
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
,
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
,
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
,
• Regional Crisis Line Specialists must adhere to NCQA standards.
,
• Other duties as assigned by agency or supervisor.
Requirements
• Bachelor's degree in Behavioral Health related field.
,
• Must submit for Agency Affiliation within 30 days of hire.
Nice-to-haves
• Two years of experience serving individuals with behavioral health needs.
,
• Experience with crisis intervention, including risk assessments.
Benefits
• Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
,
• Sick Leave - Extended Sick Leave and Paid Sick and Safe Time.
,
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
,
• Medical, Dental and Vision.
,
• Retirement - Impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
,
• Flexible Spending Accounts.
,
• Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire.
,
• Signing Bonus!
,
• No-cost licensure supervision for those pursuing clinical licensure.
,
• Federal and State Loan Forgiveness Program for qualifying Programs.
,
• Reimbursement of License/Certification application fee that is required for the position.
,
• Free Employee Assistance Program.
,
• Staff Discounts at various FBH partners throughout Spokane! Apply tot his job