Customer Service Specialist

<p>Our client is a premium residential and commercial electrical services with unmatched professionalism and care. They are currently seeking a confident, courteous, and results-driven Customer Service Representative to be the first point of contact for our customers—someone who’s passionate about helping people, providing high-end service, and guiding clients through our offerings from first call to scheduled appointment.</p><p></p><p>Key Responsibilities:</p><p></p><p>• Serve as the first impression for all incoming customer interactions</p><p>• Answer inbound calls from potential and existing customers</p><p>• Make outbound calls to follow up on inquiries and leads</p><p>• Clearly explain our premium electrical services and capabilities</p><p>• Convert quality inquiries into scheduled service appointments</p><p>• Accurately document customer interactions, lead status, and call outcomes</p><p>• Filter and identify high-quality leads from cold or non-converting ones</p><p>• Assist with customer satisfaction follow-ups and post-service communication as needed</p><p></p><p>Qualifications &amp; Requirements:</p><p></p><p>• Proficient in English with strong verbal and written communication skills</p><p>• Confident phone presence with excellent interpersonal abilities</p><p>• Previous experience in a customer service, call center, or dispatch role</p><p>• Experience in the electrical, HVAC, plumbing, or home service industries is a plus</p><p>• Familiarity with CRM systems and call tracking software</p><p>• Knowledge of ServiceTitan is a strong plus and highly encouraged</p><p>• Proficiency in Microsoft Word, Excel, and general office software</p><p>• Ability to manage multiple tasks, prioritize well, and stay organized under pressure</p><p></p><p>This is a 100% Remote Job</p><p>US time zone</p><p>$5/hr</p>