Danish Speaking Support Center Analyst

<p>Patrique Mercier Recruitment FR is excited to unveil an opportunity for a Danish Speaking Support Center Analyst. This vital role focuses on providing exceptional support to our clients and users, ensuring their inquiries and challenges are addressed promptly and efficiently. As a Support Center Analyst, you will engage with Danish-speaking customers and collaborate closely with internal teams to create a seamless support experience.</p><br><h3>Responsibilities</h3><ul> <li>Serve as the main point of contact for Danish-speaking clients, handling inquiries through phone, email, and chat.</li> <li>Troubleshoot and resolve various technical and product-related issues, ensuring high client satisfaction.</li> <li>Document all customer interactions and resolutions accurately within the support ticketing system.</li> <li>Assist clients in understanding product features and provide training as necessary.</li> <li>Collaborate with other departments to escalate complex issues and continually improve support operations.</li> <li>Monitor ticket statuses and follow up with customers to ensure timely resolutions.</li> <li>Stay informed about new products, updates, and industry trends to enhance service delivery.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, with strong written and verbal communication skills.</li> <li>Prior experience in a customer support or technical support role is advantageous.</li> <li>Excellent troubleshooting skills and the capability to offer effective solutions to clients.</li> <li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li> <li>Familiarity with support ticketing systems and CRM software is a plus.</li> <li>Strong commitment to customer service excellence and the ability to work collaboratively as part of a team.</li> <li>A proactive attitude towards learning new technologies and adapting to processes.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>