Associate Property Engagement Platform

Posted 2025-08-15
Remote, USA Full Time Immediate Start
About the position

As an Associate Property Engagement Platform at Hilton, you will be part of a dynamic Technology team focused on deploying innovative consumer-facing technologies in the hospitality sector. This role involves supporting the deployment of Hilton's new Property Management System (PMS) and engaging with hotels to ensure a smooth transition to the new platform. You will work closely with the Global Deployment & Change Management team, reporting to the Manager of the Property Engagement Platform, to facilitate training, data migration, and system configuration.

Responsibilities
• Communicate and engage with hotels leading up to migration.
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• Configure and build the system database.
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• Export guest and financial data from OnQ and import into Hilton's new PMS while ensuring both systems are in balance.
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• Set up hardware and system interfaces.
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• Provide remote or onsite hotel training and support.
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• Assist in special projects and ad hoc property support assigned by the Manager and/or Senior Associate.

Requirements
• Professional work experience in Technology or related field.
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• Work experience using Hotel Property, Sales, or Revenue Systems Daily.
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• Solid understanding of Hilton's PMS, CRS, and interfaces.
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• Domestic and international travel up to 80%.

Nice-to-haves
• Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience.
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• Three (3) years of professional work experience in Technology or related field.
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• Two (2) years of work experience using Property, Sales, or Revenue Systems Daily.
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• Proven track record as a successful systems installer.
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• Knowledge in point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSON.
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• Experience troubleshooting local hotel interfaces or systems.
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• Bilingual.

Benefits
• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
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• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
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• Paid parental leave for eligible Team Members, including partners and adoptive parents.
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• Mental health resources including free counseling through our Employee Assistance Program.
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• Paid Time Off (PTO).
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• Comprehensive benefits package including medical, dental, vision, life insurance, and disability insurance. Apply tot his job
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