CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.Position Overview:The Bilingual Loan Processor supports the Salem, NH office of CrossCountry Mortgage Loan Officers and employees by assisting in meeting goals, providing superior customer service, presenting a professional image, and maintaining excellent communication between the Underwriting and Sales Departments. The Bilingual Loan Processor provides an exceptional experience for all customers.This position operates within Eastern Standard Time Zone working hours to support the East Coast region.Job Responsibilities:<ul><li>Offer the highest level of customer service to CCM customers, Loan Officers, Underwriters, Title Companies, Attorneys, and Realtors.</li><li>Review, prepare, and submit customer applications to the Underwriting team promptly and efficiently.</li><li>Communicate with customers to gather any missing source documentation required for the loan program.</li><li>Submit applications through automated underwriting systems (i.e., DU, LP, GUS).</li><li>Prepare loan files by ordering flood certificates and other necessary verifications, securing verbal verifications of employment (VOEs), recording required contacts (e.g., closing agents, realtors, licensees), reviewing disclosures to collect any missing documents, verifying property addresses on the USPS website and uploading them, and requesting condo questionnaires.</li><li>Request appraisal/title updates, as needed.</li><li>Upload documents into loan files and provide copies for borrowers upon request.</li><li>Request final loan verifications, including insurance binders and final verbal verifications of employment, to prepare files for closing.</li><li>Provide courteous and professional assistance to all customers, whether in person, by phone, or through digital channels.</li><li>Represent CrossCountry Mortgage professionally in all interactions, whether in the office or at an event; dress in accordance with company standards and the context of the engagement.</li><li>Perform additional duties as assigned.</li></ul>Qualifications and Skills:<ul><li>Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish. </li><li>High School Diploma or equivalent.</li><li>5 + years of experience in a similar administrative role.</li><li>Experience collaborating professionally with senior management to drive initiatives.</li><li>Experience handling confidential information with discretion and strict adherence to privacy regulations.</li><li>Experience exercising independent judgment.</li><li>Experience requesting assistance as needed to ensure accuracy and efficiency.</li><li>Excellent organizational skills, attention to detail, and a results-driven mindset.</li><li>Skilled in customer service, adept at promptly addressing and resolving customer issues and concerns to ensure a high level of satisfaction.</li><li>Skilled in taking personal responsibility, solving problems, and independently driving tasks and projects to completion with minimal supervision.</li><li>Proficient in managing concurrent tasks.</li><li>Excellent communication skills.</li><li>Proficient in utilizing Encompass.</li><li>Proficient in Microsoft Office Suite (i.e. Word, Excel, Outlook).</li></ul>This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range:<ul><li>Hourly Rate: $25.00 - $35.00</li><li>Eligible for per file bonus.</li></ul>The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.#LI-CCMREC <div>CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! <a href="https://crosscountrymortgage.com/about-us/careers/apply/" target="_blank" rel="noopener noreferrer">careersatccm.com</a>  CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: <a href="http://mycrosscountrybenefits.com/" target="_blank" rel="noopener noreferrer">https://mycrosscountrybenefits.com</a>California residents: Please see CrossCountry’s <a href="https://crosscountrymortgage.com/ccpa/applicant/" target="_blank" rel="noopener noreferrer">privacy statement</a> for information about how CrossCountry collects and uses personal information about California applicants.  CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.  CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit <a href="http://www.NMLSConsumerAccess.org" target="_blank" rel="noopener noreferrer">www.NMLSConsumerAccess.org</a>. </div>

Bilingual Loan Processor

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