Call Center - Member Contact Center Rep 1 - Full Time - Remote (AZ, AK, FL, NV, WA, WY, TX)

<p>We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!</p>
<!--_dfFormat_=html--><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; white-space: pre-wrap; background-color: rgb(255, 255, 255);"><strong style="box-sizing: border-box; font-weight: bolder;"><span style="text-decoration: underline;">Sign-on bonus available for eligible external applicants!</span> Contact us today to learn more! </strong></span><span style="box-sizing: border-box; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none; display: inline;">&nbsp;</span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.&nbsp;</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">&nbsp;</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Responsibilities:&nbsp;&nbsp;</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.&nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Consults with members.&nbsp; </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Identifies needs, offers solutions, and follows up on any pending transactions.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Holds conversations that matter with members either in person or over the phone.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.&nbsp; </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Recommends other products and services as appropriate from having conversations that matter with members.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Identifies and reports any suspicious behavior or suspected fraud activity.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Completes all required training and compliance modules.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Treats all co-workers and members with respect.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Supports and participates in continuous improvement activities.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Represents the Credit Union in a positive and professional manner.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Maintains member and other sensitive information with confidentiality.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Other related duties as assigned.</span></li>
</ul>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Minimum Qualifications:&nbsp;</strong></span><br>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Basic understanding of financial products and services</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Professional verbal skills and etiquette</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Excellent follow up&nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Excellent Written skills (Email) – Grammar and Spelling</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Member service and organizational skills</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Work well with other departments – Team player</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Willingness to make a difference</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Personable and professional</span></li>
</ul>
<div><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Preferred Qualifications:&nbsp;</span></span></strong></div>
<div>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">2+ year retail experience with a proven track record in meeting and or exceeding service and sales goals.</span></span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Home banking and Technical skills</span></li>
</ul>
</div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Education:<br></strong></span></div>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>&nbsp;</strong>High School Diploma or equivalent</span></li>
</ul>
<p><span style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: rgb(255, 255, 255); font-weight: bold; font-size: 12pt; font-family: Arial, sans-serif; line-height: 21.85px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text; background-color: inherit;">Website:</span></span><span style="margin: 0px; padding: 0px; user-select: text; color: windowtext; text-align: left; white-space: normal; background-color: rgb(255, 255, 255); font-size: 12pt; font-family: Arial, sans-serif; line-height: 21.85px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text; background-color: inherit;"> nuvisionfederal.com/careers&nbsp;</span></span></p>
<p>&nbsp;</p>
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<p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Pay scale by applicable geographic location:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Alaska:</strong>&nbsp; <strong>Min-</strong>$20.00&nbsp;<strong>Mid-</strong>$24.31 <strong>Max-</strong>$29.17 &nbsp; &nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Arizona:</strong>&nbsp; <strong>Min-</strong>$16.77 <strong>Mid-</strong>$20.96 <strong>Max-</strong>$25.15&nbsp; &nbsp;&nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Florida:</strong>&nbsp; <strong>Min-</strong>$15.99 <strong>Mid-</strong>$19.99 <strong>Max-</strong>$23.99&nbsp; &nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Nevada:&nbsp; Min-</strong>$17.15 <strong>Mid-</strong>$21.44 <strong>Max-</strong>$25.73&nbsp;&nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Texas:&nbsp;</strong> <strong>Min-</strong>$16.14 <strong>Mid-</strong>$20.18 <strong>Max-</strong>$24.22&nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Washington:</strong> <strong>Min-</strong>$20.00&nbsp;<strong>Mid-</strong>$24.35 <strong>Max-</strong>$29.23&nbsp; &nbsp;&nbsp;</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>Wyoming: Min-</strong>$16.53 <strong>Mid-</strong>$20.67 <strong>Max-</strong>$20.67&nbsp; &nbsp;</span></li>
</ul>
<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(28, 28, 30); font-size: 16px; white-space: pre-wrap; font-family: 'Twemoji Country Flags', __Inter_6ad3b8, __Inter_Fallback_6ad3b8, -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. </span></p>
<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(28, 28, 30); font-size: 16px; white-space: pre-wrap; font-family: 'Twemoji Country Flags', __Inter_6ad3b8, __Inter_Fallback_6ad3b8, -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; background-color: rgb(255, 255, 255);">&nbsp;</p>
<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(28, 28, 30); font-size: 16px; white-space: pre-wrap; font-family: 'Twemoji Country Flags', __Inter_6ad3b8, __Inter_Fallback_6ad3b8, -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong style="box-sizing: border-box; font-weight: bolder;">Benefits:</strong></span></p>
<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; list-style-type: disc; padding-left: 40px; color: rgb(28, 28, 30); font-family: 'Twemoji Country Flags', __Inter_0f3764, __Inter_Fallback_0f3764, -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; white-space: normal; background-color: rgb(255, 255, 255);">
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Medical</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Dental</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Vision</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Life Insurance</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Flexible Spending Account</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">401(k) Matching</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Paid Time Off</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Training Provided</span></li>
<li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><span style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Tuition Reimbursement</span></li>
</ul>
<p>&nbsp;</p>
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