Customer Support Manager

<p>Do you have a passion for customer service and a knack for leadership? We're searching for a <strong>Customer Support Manager</strong> on behalf of our partner to lead our international teams in Turkey, India, and English-speaking markets. You'll be a key player in our success, empowering your Team Leaders and helping shape the future of our customer experience.</p><p><strong>What you'll be doing:</strong></p><ul> <li> <strong>Empowering Leaders:</strong> You'll directly manage Team Leaders, helping them develop their skills and build successful teams.</li> <li> <strong>Driving Excellence:</strong> You'll use data and your expertise to improve performance and set new standards for exceptional customer service.</li> <li> <strong>Shaping the Future:</strong> You'll be a self-starter who takes ownership and drives strategic improvements in a dynamic, global environment.</li> </ul><p><strong>Requirements</strong></p><p></p><ul> <li>A minimum of 2 years of experience in a managerial or senior leadership position within the realms of Customer Support, Service, or Call Center operations.</li> <li>A demonstrated history of leading multi-geo teams, preferably those that include Turkey, India, or English-speaking markets.</li> <li>Experience in directly managing Team Leaders or Supervisors.</li> <li>A robust understanding of customer service KPIs and proficiency in influencing them effectively.</li> <li>Exceptional communication, leadership, and coaching capabilities.</li> <li>Proficient in working with data, analyzing performance metrics, and making informed, data-driven decisions.</li> <li>Fluent in English, both written and spoken. Knowledge of Turkish, Indian, or Russian languages is an added advantage.</li> <li>Experience with support tools such as Intercom, Slack, Google Workspace, and others.</li> <li>Self-motivated, proactive, and adaptable in a high-energy, dynamic work environment.</li> <li>A strong sense of responsibility and ownership, coupled with the ability to drive meaningful change.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Remote work opportunity.</li> <li>Learning opportunities.</li> <li>Annual days off &amp; sick leaves availability. </li> <li>Virtual monthly global gatherings and team activities.</li> <li>Competitive remuneration. </li> </ul>