Danish Speaking Online Platform Support Agent

<p>Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danish-speaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team!</p><br><h3>Responsibilities</h3><ul> <li>Provide high-quality support to Danish-speaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform.</li> <li>Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.</li> <li>Educate users on navigating the platform and utilizing its features to enhance their experience.</li> <li>Carefully document user interactions and solutions in our CRM system to maintain a record of service quality.</li> <li>Collaborate with various teams to identify common user issues and recommend improvements to the platform.</li> <li>Stay updated on any changes or new features of the platform to provide timely and accurate support.</li> <li>Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluent in Danish and English, with strong writing and speaking skills.</li> <li>Prior experience in customer support or technical assistance, particularly in an online environment.</li> <li>Understanding of online platforms and their functionalities.</li> <li>Strong problem-solving abilities and a dedicated customer service mentality.</li> <li>Excellent communication and interpersonal skills.</li> <li>Experience with CRM software and customer support tools is advantageous.</li> <li>Ability to work independently while managing multiple tasks in a fast-paced setting.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>