Support Engineer - L2

Description:

• Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
• Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
• Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
• Develop Python and Bash automation scripts to streamline processes and optimize workflows.
• Provide timely updates and clear customer explanations regarding issue status and resolutions.
• Escalate unresolved problems promptly to ensure minimal service disruption.
• Maintain and improve technical documentation to support troubleshooting and issue prevention.

Requirements:

• Linux administration – advanced
• Networking – intermediate
• Kubernetes – intermediate
• Cloud solutions (AWS, Azure, GCP) – intermediate
• Python/Bash scripting – intermediate
• ML training, inference and pipelines – intermediate
• Data storage concepts – intermediate
• Troubleshooting and problem-solving – advance
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.
• Availability for rotational shifts or on-call support as required.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Hybrid working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.