Application Lead (ServiceNow - Order Management)

<p><strong>Role: Application Lead (ServiceNow)</strong></p><p><strong>Location: UK Remote (must be able to travel to Shoreham occasionally)</strong></p><p><strong>Salary: Up to £42k </strong></p><p>Are you ready to shape the future of ServiceNow in a growing technology-driven business? We’re looking for an <strong>Application Lead (Order Management)</strong> to take ownership of our ServiceNow platform and help us deliver smarter, faster, and more customer-focused solutions.</p><p></p><p><strong>Why join us?</strong></p><p>At Focus Group, technology is at the heart of how we deliver exceptional service to our customers. You’ll play a pivotal role in driving platform strategy, optimising workflows, and ensuring that our ServiceNow Order Management module supports complex, high-volume operations with efficiency and innovation.</p><p>This is more than a technical role — it’s about <strong>influencing change, partnering with stakeholders, and creating seamless user experiences</strong> across the business.</p><p></p><p><strong>What you’ll be doing</strong></p><ul> <li> <strong>Lead the way</strong>: Own and shape the roadmap for ServiceNow Order Management, ensuring it aligns with business goals.</li> <li> <strong>Optimise &amp; innovate</strong>: Design smarter workflows to improve Order-to-Cash efficiency and customer experience.</li> <li> <strong>Drive adoption</strong>: Champion platform engagement across teams, making ServiceNow the go-to for operational excellence.</li> <li> <strong>Collaborate &amp; influence</strong>: Act as the bridge between tech, business, and partners, translating needs into scalable solutions.</li> <li> <strong>Future-proof</strong>: Identify opportunities for automation, AI, and integration to keep us ahead of the curve.</li> </ul><p></p><p><strong>What we’re looking for</strong></p><ul> <li>Proven experience in <strong>ServiceNow Order Management</strong> (or similar OMS platforms like Salesforce OMS, MS Dynamics).</li> <li>Strong grasp of the <strong>Order-to-Cash cycle</strong>, ideally within managed services or complex operational environments.</li> <li>Hands-on expertise in <strong>platform administration, configuration, and release management</strong>.</li> <li>Excellent communicator with the ability to work across technical and non-technical teams.</li> <li>A curious mind with an eye for <strong>automation, integration (APIs, RPA), and emerging AI tools</strong>.</li> </ul><p></p><p><strong>What’s in it for you?</strong></p><ul> <li>A hybrid working model giving you the flexibility to balance work and life.</li> <li>The chance to <strong>own and grow</strong> a critical platform module within a supportive tech-forward team.</li> <li>Opportunities to shape long-term strategy and see your ideas make a real business impact.</li> <li>A collaborative environment where innovation and continuous improvement are part of the culture.</li> </ul><p> </p><p><strong>Ready to lead, innovate, and make a real impact?</strong><br> Apply now and be the driving force behind how we deliver exceptional customer experiences through ServiceNow.</p>