Danish Speaking Tier 1 Support Agent

<p>Patrique Mercier Recruitment FR is eager to find a dedicated Danish Speaking Tier 1 Support Agent to join our team. This position is tailored for individuals who thrive in customer service and wish to assist our Danish-speaking clients. As a Tier 1 Support Agent, you will be responsible for offering initial support and ensuring a seamless customer experience.</p><br><h3>Responsibilities</h3><ul> <li>Handle incoming customer inquiries from Danish-speaking clients through phone, email, and chat in a professional and friendly manner.</li> <li>Troubleshoot basic technical issues, providing effective solutions or escalating issues as necessary.</li> <li>Communicate clear and precise information about our products, services, and policies.</li> <li>Accurately document all customer interactions and resolutions in the support management system.</li> <li>Guide customers in understanding product features and provide useful tips to enhance their usage.</li> <li>Collaborate with team members to enhance service quality and overall customer satisfaction.</li> <li>Keep abreast of company products, updates, and industry trends to effectively support customers.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, with strong verbal and written communication skills.</li> <li>Prior experience in customer service or support roles is advantageous.</li> <li>Excellent problem-solving skills and a customer-first attitude.</li> <li>Capaable of thriving in a fast-paced, dynamic environment.</li> <li>Experience with support ticketing systems and CRM tools is a plus.</li> <li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li> <li>A positive approach to customer service and a genuine desire to help clients.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>