Customer Service Agent (French Speaking)
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><strong><span style="color: #121317">Start right away. Working from home.</span></strong></p><p><span style="color: #121317">Looking for a varied remote agent role within an innovative global business? Able to speak French fluently? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of French for the position of Customer Service Agent.</span></p><p><strong><span style="color: #121317"><br></span></strong></p><p><strong><span style="color: #121317">Our story (the short version)</span></strong></p><p><span style="color: #121317">Since our creation in 2014, we’ve grown from a small attic business to becoming a global contact center company. We have contact center agents based in 10+ countries and deal with 15,000+ customer interactions a month.</span></p><p><span style="color: #121317">Operating in a growing industry, excellent quality is a key ingredient in making us the first choice for outsourcing multilingual customer service. That’s where you come in.</span><strong><span style="color: #121317"><br></span></strong></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">What do we do?</span></strong></p><p><span style="color: #121317">For our clients, we proactively greet all their website visitors and ask them if we can help them find the right information. Using live chat, you support visitors in searching and finding information, and you help them choose and make decisions. We also use phone and email and other types of messaging such as WhatsApp to answer questions from our clients’ customers. Our clients are in the automotive and fashion industry, IT companies, industrial companies, ecommerce, travel agencies, and educational institutions. By outsourcing customer service to us, our clients can focus on their core activities.<br></span></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">Why the Agent is so important.</span></strong></p><p><span style="color: #121317">Our Agents are the front line of our core product, ensuring the continued success and growth of the business. We are looking for an Agent who delivers excellent customer service via different communication channels. The candidate can communicate with all prospects in a professional manner and build a relationship. This role is critical to leading the way in creating a passionate customer experience. Ideally, our Agents are strong at fast thinking and multitasking, and they are highly responsible individuals who take pride in their work and share our great passion for exceptional customer service. Our support team plays a vital role in our organization’s success, as our Agents are constantly in touch with our beloved customers.</span></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">About the work</span></strong></p><p><span style="color: #121317">In this varied and versatile position, you’re responsible for answering various customer questions about products and services. In particular, you’ll cultivate an interest in the visitor with the aim that he or she leaves contact details. After extensive training, you will have plenty of knowledge of the various products and services that our clients offer. You conduct up to 3 chat conversations at the same time, answer incoming phone calls, emails, and WhatsApp messages and you also consult various systems to answer customer questions as accurately and as quickly as possible, and to enter the contact details of your leads.<br></span></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">Flexibility</span></strong><span style="color: #121317"><br>You will work 40 hours a week, </span><span style="color: #000000">in shifts between 7 am and midnight Amsterdam time, 7 days a week.</span> <span style="color: #121317">Working online (especially at home) is the real benefit of this position. You must be able to work during office hours for the first weeks because of the paid training and the induction period. This is a long-term job, so you must be available for at least 12 months. This job is ideal for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50!</span></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">Your duties and responsibilities</span></strong></p><ul><li><p>Be responsible for the care of our Frencg-speaking customers, resolving issues, answering questions, and listening to their feedback.</p></li><li><p>Work under the direction of a team leader to deliver results in customer service</p></li><li><p>Serve small and large companies based on complexity and service level</p></li><li><p>Deliver excellent customer service through different means of communication</p></li></ul><p style="min-height: 1.7em;"></p><p><span style="color: #121317">On a daily basis, you will work with:</span></p><ul><li><p><span style="color: #121317">Communicating with a range of customers – answering questions and generating leads</span></p></li><li><p><span style="color: #121317">E-mailing the leads and escalations to clients and processing refunds and returns in their ecommerce systems.</span></p></li></ul><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">Here is our offer.</span></strong></p><p><span style="color: #121317">Here at Digital Customer Care Company, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading contact centers in Europe. By providing a creative, dynamic, and innovative environment, we empower our people and give them the tools and culture for success.</span></p><p><span style="color: #121317">Your skills and these great rewards belong together:</span></p><ul><li><p><span style="color: #121317">The chance to be part of a fast-growing, digital-first, remote-only company with a friendly feel</span></p></li></ul><ul><li><p><span style="color: #121317">Work from anywhere in the world</span></p></li></ul><ul><li><p><span style="color: #121317">Contribution to your electricity, internet, and telephone expenses</span></p></li></ul><ul><li><p><span style="color: #121317">Your own computer with two large screens (delivered to your home)</span></p></li></ul><ul><li><p><span style="color: #121317">The opportunity to develop your skills and experience</span></p></li></ul><ul><li><p><span style="color: #121317">Great team and company events</span></p></li></ul><ul><li><p><span style="color: #121317">You will receive extensive training and further support on the job from experienced Agents and Team Leaders. We also offer ample opportunities to work on your own development and growth. We like to invest in talent that wants to perform and develop further (for example team leader, customer success manager, or a marketeer)!</span></p></li></ul><ul><li><p><span style="color: #121317">The opportunity to gain a lot of knowledge and experience at a wide variety of companies.</span></p></li></ul><ul><li><p><span style="color: #121317">Good earnings of 560 EUR (about 6,000 MAD) gross per month worked (based on 40 hours). Plus, a bonus scheme for the quality of your work (after two months of service).</span></p></li></ul><ul><li><p><span style="color: #121317">Annual bonus based on company performance.</span></p></li></ul><ul><li><p><span style="color: #121317">An international work environment with a whole lot of fun thrown in!</span></p></li></ul><p style="min-height: 1.7em;"></p><p><strong><span style="color: #121317">Diversity, Inclusion & Belonging</span></strong><span style="color: #121317"><br>No matter who you are, what you look like, who you love, or where you are from, you can find your place at Digital Customer Care Company. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.<br></span></p><p><span style="color: #121317">Are you enthusiastic and do you see it as a challenge to strengthen our team? Get in touch with us right away. Click Apply and send us your CV in English!</span></p><p style="min-height: 1.7em;"></p><br><br><p><strong><span style="color: #121317">Your knowledge and skills</span></strong></p><p style="min-height: 1.7em;"></p><p><span style="color: #121317">We are proud of our Agents because they are excellent modern, versatile cloud workers. They have the following skills:</span></p><ul><li><p><strong><span style="color: #121317">Excellent spelling and grammar of the French language at least C1 level (we will test this)</span></strong></p></li><li><p><strong><span style="color: #121317">Strong interpersonal skills and a passion for consistently providing great customer experience.</span></strong></p></li><li><p><span style="color: #121317">A customer-centric approach: you turn toward customers with empathy and understanding of their problems.</span></p></li><li><p><span style="color: #121317">Great listening skills: you can turn customers' feedback into product improvement suggestions.</span></p></li><li><p><span style="color: #121317">Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.</span></p></li><li><p><span style="color: #121317">Eagerness to develop you're receptive to constructive feedback and you are keen to advance your skills.</span></p></li><li><p><span style="color: #121317">More than 300 keystrokes per minute, touch typing with a precision of at least 95%</span></p></li><li><p><span style="color: #121317">Can multi-task very well, you’ll regularly conduct multiple chats simultaneously</span></p></li><li><p><span style="color: #121317">Proven track record of excellent attendance and punctuality</span></p></li><li><p><span style="color: #121317">Able to thrive in high-pressure situations.</span></p></li><li><p><span style="color: #121317">Able to work towards a monthly goal.</span></p></li><li><p><span style="color: #121317">Strong demonstrable experience with the Internet and multiple software applications ‘in the cloud’</span></p></li><li><p><span style="color: #121317">Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement)</span></p></li><li><p><span style="color: #121317">You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)</span></p></li><li><p><span style="color: #121317">Access to a home workspace with a fast internet connection</span></p></li><li><p><span style="color: #121317">Very flexible regarding working hours</span></p></li><li><p><span style="color: #121317">You’re available for at least a year.</span></p></li><li><p><span style="color: #121317">College-level thinking</span></p></li></ul><p style="min-height: 1.7em;"></p><p><span style="color: #121317">We test candidates for the following skills:</span></p><ul><li><p><span style="color: #121317">Proficiency in the French language</span></p></li><li><p><span style="color: #121317">Typing speed</span></p></li><li><p><span style="color: #121317">Customer service skills</span></p></li><li><p><span style="color: #121317">Online Business Etiquette</span></p></li></ul><p style="min-height: 1.7em;"></p><p><span style="color: #121317">The procedure consists of the following steps:</span></p><ul><li><p><span style="color: #121317">Typing test</span></p></li><li><p><span style="color: #121317">Language Test</span></p></li><li><p><span style="color: #121317">Role-play via live chat</span></p></li><li><p><span style="color: #121317">Job interview via Zoom with the director</span></p></li><li><p><span style="color: #121317">Reference check</span></p></li></ul><p style="min-height: 1.7em;"></p>