Statewide CHAMP Dispatcher Trainer
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The CHAMP Dispatcher Trainer at AECOM is responsible for training statewide Districts in the operation of Advanced Traffic Management Systems (ATMS) software, customer service, traffic incident management, and radio dispatch. This role involves developing training materials, conducting training sessions, and providing coaching to both new and existing staff. The trainer will also assist in maintaining standard operating procedures and training manuals, ensuring that all training reflects current technology and procedures.
Responsibilities
• Provide training to statewide Districts in the operation of ATMS software and customer service.
,
• Assist in the development and maintenance of training materials and standard operating procedures.
,
• Conduct CHAMP recertification testing and provide coaching to staff.
,
• Develop classroom and online training packages for CHAMP Dispatch Operators and Supervisors.
,
• Attend TIM meetings to improve training and participate in bi-weekly training team meetings.
,
• Identify and analyze training and performance trends to drive corrective action plans.
,
• Organize and develop training manuals, reference materials, and multimedia aids.
,
• Conduct certification testing for CHAMP Districts 1-6.
,
• Perform real-time quality assurance on operator incidents and notifications.
,
• Spend one full shift each month functioning as a CHAMP Dispatch Operator.
Requirements
• High School Diploma or GED required.
,
• Valid driver's license and clean driving record required.
,
• Ability to travel to various district site locations.
Nice-to-haves
• Team collaboration skills.
,
• Ability to work in a fast-paced, multitasking environment.
,
• Good oral and written communication skills.
Benefits
• AD&D insurance
,
• Dental insurance
,
• Employee assistance program
,
• Employee stock purchase plan
,
• Health insurance
,
• Paid time off
,
• Retirement plan Apply tot his job
The CHAMP Dispatcher Trainer at AECOM is responsible for training statewide Districts in the operation of Advanced Traffic Management Systems (ATMS) software, customer service, traffic incident management, and radio dispatch. This role involves developing training materials, conducting training sessions, and providing coaching to both new and existing staff. The trainer will also assist in maintaining standard operating procedures and training manuals, ensuring that all training reflects current technology and procedures.
Responsibilities
• Provide training to statewide Districts in the operation of ATMS software and customer service.
,
• Assist in the development and maintenance of training materials and standard operating procedures.
,
• Conduct CHAMP recertification testing and provide coaching to staff.
,
• Develop classroom and online training packages for CHAMP Dispatch Operators and Supervisors.
,
• Attend TIM meetings to improve training and participate in bi-weekly training team meetings.
,
• Identify and analyze training and performance trends to drive corrective action plans.
,
• Organize and develop training manuals, reference materials, and multimedia aids.
,
• Conduct certification testing for CHAMP Districts 1-6.
,
• Perform real-time quality assurance on operator incidents and notifications.
,
• Spend one full shift each month functioning as a CHAMP Dispatch Operator.
Requirements
• High School Diploma or GED required.
,
• Valid driver's license and clean driving record required.
,
• Ability to travel to various district site locations.
Nice-to-haves
• Team collaboration skills.
,
• Ability to work in a fast-paced, multitasking environment.
,
• Good oral and written communication skills.
Benefits
• AD&D insurance
,
• Dental insurance
,
• Employee assistance program
,
• Employee stock purchase plan
,
• Health insurance
,
• Paid time off
,
• Retirement plan Apply tot his job