CSA Operations Manager

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<div class="content-intro"><p><strong data-stringify-type="bold">Why work at Nebius<br></strong>Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.</p>
<p><strong>Where we work<br></strong>Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&amp;D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&amp;D team.</p></div><p><strong>The Team&nbsp;</strong></p>
<p>Customer experience at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions. Working with advanced GPUs such as H200, B200 and GB200, as&nbsp;well&nbsp;as&nbsp;modern&nbsp;ML&nbsp;frameworks,&nbsp;you’ll&nbsp;influence&nbsp;the&nbsp;development&nbsp;of&nbsp;the&nbsp;Nebius&nbsp;AI&nbsp;Cloud&nbsp;and&nbsp;gain&nbsp;experience&nbsp;at&nbsp;the&nbsp;intersection&nbsp;of&nbsp;infrastructure&nbsp;and&nbsp;AI.&nbsp;With&nbsp;minimal&nbsp;bureaucracy,&nbsp;you’ll&nbsp;have&nbsp;the&nbsp;freedom&nbsp;to&nbsp;innovate,&nbsp;take&nbsp;ownership&nbsp;and&nbsp;drive&nbsp;change.&nbsp;Opportunities&nbsp;for&nbsp;growth&nbsp;are&nbsp;abundant&nbsp;in&nbsp;this&nbsp;vibrant&nbsp;and&nbsp;supportive&nbsp;professional&nbsp;community.</p>
<p>&nbsp;</p>
<p><strong>The role</strong></p>
<p>We are looking for a structured, proactive, and hands-on Operations Manager to support our rapidly growing Cloud Solutions Architects (CSA) team. This team works closely with customers to design and validate cloud-based AI/ML solutions on top of Nebius infrastructure, often engaging in time-critical Proof-of-Concept (PoC) projects. As our CSAs scale across clients and geographies, we’re looking for an operational leader who can bring structure, visibility, and efficiency to how the team works - helping senior architects focus on what they do best: solving complex customer problems. You will be the central point of coordination for planning, resource management, and process adherence across a globally distributed team.</p>
<p>You’re&nbsp;welcome&nbsp;to&nbsp;work&nbsp;from&nbsp;our&nbsp;office&nbsp;in&nbsp;<strong>Amsterdam</strong>&nbsp;or&nbsp;remotely&nbsp;from&nbsp;any&nbsp;location&nbsp;within&nbsp;the&nbsp;EU<strong>.</strong></p>
<p><strong>Your responsibilities will include:&nbsp;</strong></p>
<ul>
<li>Track&nbsp;the&nbsp;full&nbsp;portfolio&nbsp;of&nbsp;ongoing&nbsp;and&nbsp;upcoming&nbsp;PoC&nbsp;projects,&nbsp;ensuring&nbsp;accurate&nbsp;status&nbsp;reporting&nbsp;and&nbsp;visibility&nbsp;for&nbsp;leadership</li>
<li>Coordinate&nbsp;workload&nbsp;planning,&nbsp;project&nbsp;allocations,&nbsp;and&nbsp;coverage&nbsp;(vacations,&nbsp;sick&nbsp;leaves,&nbsp;substitutions)</li>
<li>Monitor&nbsp;team&nbsp;utilization&nbsp;and&nbsp;support&nbsp;prioritization&nbsp;of&nbsp;new&nbsp;requests&nbsp;in&nbsp;collaboration&nbsp;with&nbsp;CSA&nbsp;leadership</li>
<li>Ensure&nbsp;that&nbsp;operational&nbsp;processes&nbsp;and&nbsp;best&nbsp;practices&nbsp;are&nbsp;followed&nbsp;—&nbsp;from&nbsp;documentation&nbsp;and&nbsp;project&nbsp;tracking&nbsp;to&nbsp;handovers&nbsp;and&nbsp;reporting</li>
<li>Escalate&nbsp;blockers&nbsp;or&nbsp;risks&nbsp;to&nbsp;relevant&nbsp;stakeholders&nbsp;and&nbsp;facilitate&nbsp;cross-team&nbsp;coordination&nbsp;(Support,&nbsp;Sales,&nbsp;Product)</li>
<li>Own&nbsp;operational&nbsp;documentation&nbsp;and&nbsp;tooling&nbsp;hygiene&nbsp;(primarily&nbsp;Jira&nbsp;and&nbsp;Confluence)</li>
<li>Support&nbsp;ongoing&nbsp;performance&nbsp;analysis&nbsp;and&nbsp;identify&nbsp;process&nbsp;improvement&nbsp;opportunities</li>
<li>Help&nbsp;drive&nbsp;a&nbsp;scalable&nbsp;operating&nbsp;model&nbsp;as&nbsp;the&nbsp;team&nbsp;grows</li>
</ul>
<p><strong>We expect you to have:&nbsp;</strong></p>
<ul>
<li>5+&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;operations,&nbsp;delivery&nbsp;management,&nbsp;or&nbsp;business&nbsp;coordination&nbsp;roles&nbsp;in&nbsp;tech&nbsp;or&nbsp;consulting</li>
<li>Proven&nbsp;track&nbsp;record&nbsp;of&nbsp;managing&nbsp;distributed&nbsp;technical&nbsp;teams&nbsp;or&nbsp;being&nbsp;a&nbsp;key&nbsp;coordinator&nbsp;in&nbsp;fast-scaling&nbsp;environments</li>
<li>Strong&nbsp;knowledge&nbsp;of&nbsp;project/resource&nbsp;tracking&nbsp;and&nbsp;workflow&nbsp;optimization</li>
<li>Experience&nbsp;with&nbsp;Jira&nbsp;and&nbsp;Confluence&nbsp;in&nbsp;an&nbsp;operational&nbsp;leadership&nbsp;context</li>
<li>Solid&nbsp;understanding&nbsp;of&nbsp;cloud&nbsp;infrastructure&nbsp;concepts&nbsp;and&nbsp;project&nbsp;life&nbsp;cycles&nbsp;(no&nbsp;need&nbsp;to&nbsp;be&nbsp;a&nbsp;hands-on&nbsp;architect)</li>
<li>Strong&nbsp;stakeholder&nbsp;management&nbsp;skills&nbsp;—&nbsp;you&nbsp;can&nbsp;align&nbsp;with&nbsp;peers,&nbsp;not&nbsp;escalate&nbsp;by&nbsp;default</li>
<li>Excellent&nbsp;organizational,&nbsp;planning,&nbsp;and&nbsp;communication&nbsp;skills</li>
<li>Fluent&nbsp;English</li>
</ul>
<p><strong>It will be an added bonus if you have:</strong></p>
<ul>
<li>Experience&nbsp;working&nbsp;with&nbsp;AI/ML&nbsp;or&nbsp;GPU-based&nbsp;workloads</li>
<li>Familiarity&nbsp;with&nbsp;delivery&nbsp;processes&nbsp;for&nbsp;PoCs,&nbsp;onboarding,&nbsp;and&nbsp;pre-sales&nbsp;in&nbsp;cloud&nbsp;or&nbsp;enterprise&nbsp;environments</li>
<li>Background&nbsp;in&nbsp;consulting,&nbsp;professional&nbsp;services,&nbsp;or&nbsp;internal&nbsp;operations&nbsp;in&nbsp;product-led&nbsp;companies</li>
<li>Exposure&nbsp;to&nbsp;data-driven&nbsp;performance&nbsp;analysis&nbsp;and&nbsp;reporting</li>
</ul><div class="content-conclusion"><p><strong>What we offer</strong>&nbsp;</p>
<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Opportunities for professional growth within Nebius.</li>
<li>Hybrid working arrangements.</li>
<li>A dynamic and collaborative work environment that values initiative and innovation.</li>
</ul>
<p><span data-contrast="auto">We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!</span></p></div>
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