CSA Operations Manager
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<div class="content-intro"><p><strong data-stringify-type="bold">Why work at Nebius<br></strong>Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.</p>
<p><strong>Where we work<br></strong>Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.</p></div><p><strong>The Team </strong></p>
<p>Customer experience at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions. Working with advanced GPUs such as H200, B200 and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.</p>
<p> </p>
<p><strong>The role</strong></p>
<p>We are looking for a structured, proactive, and hands-on Operations Manager to support our rapidly growing Cloud Solutions Architects (CSA) team. This team works closely with customers to design and validate cloud-based AI/ML solutions on top of Nebius infrastructure, often engaging in time-critical Proof-of-Concept (PoC) projects. As our CSAs scale across clients and geographies, we’re looking for an operational leader who can bring structure, visibility, and efficiency to how the team works - helping senior architects focus on what they do best: solving complex customer problems. You will be the central point of coordination for planning, resource management, and process adherence across a globally distributed team.</p>
<p>You’re welcome to work from our office in <strong>Amsterdam</strong> or remotely from any location within the EU<strong>.</strong></p>
<p><strong>Your responsibilities will include: </strong></p>
<ul>
<li>Track the full portfolio of ongoing and upcoming PoC projects, ensuring accurate status reporting and visibility for leadership</li>
<li>Coordinate workload planning, project allocations, and coverage (vacations, sick leaves, substitutions)</li>
<li>Monitor team utilization and support prioritization of new requests in collaboration with CSA leadership</li>
<li>Ensure that operational processes and best practices are followed — from documentation and project tracking to handovers and reporting</li>
<li>Escalate blockers or risks to relevant stakeholders and facilitate cross-team coordination (Support, Sales, Product)</li>
<li>Own operational documentation and tooling hygiene (primarily Jira and Confluence)</li>
<li>Support ongoing performance analysis and identify process improvement opportunities</li>
<li>Help drive a scalable operating model as the team grows</li>
</ul>
<p><strong>We expect you to have: </strong></p>
<ul>
<li>5+ years of experience in operations, delivery management, or business coordination roles in tech or consulting</li>
<li>Proven track record of managing distributed technical teams or being a key coordinator in fast-scaling environments</li>
<li>Strong knowledge of project/resource tracking and workflow optimization</li>
<li>Experience with Jira and Confluence in an operational leadership context</li>
<li>Solid understanding of cloud infrastructure concepts and project life cycles (no need to be a hands-on architect)</li>
<li>Strong stakeholder management skills — you can align with peers, not escalate by default</li>
<li>Excellent organizational, planning, and communication skills</li>
<li>Fluent English</li>
</ul>
<p><strong>It will be an added bonus if you have:</strong></p>
<ul>
<li>Experience working with AI/ML or GPU-based workloads</li>
<li>Familiarity with delivery processes for PoCs, onboarding, and pre-sales in cloud or enterprise environments</li>
<li>Background in consulting, professional services, or internal operations in product-led companies</li>
<li>Exposure to data-driven performance analysis and reporting</li>
</ul><div class="content-conclusion"><p><strong>What we offer</strong> </p>
<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Opportunities for professional growth within Nebius.</li>
<li>Hybrid working arrangements.</li>
<li>A dynamic and collaborative work environment that values initiative and innovation.</li>
</ul>
<p><span data-contrast="auto">We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!</span></p></div>
<p><strong>Where we work<br></strong>Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.</p></div><p><strong>The Team </strong></p>
<p>Customer experience at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions. Working with advanced GPUs such as H200, B200 and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.</p>
<p> </p>
<p><strong>The role</strong></p>
<p>We are looking for a structured, proactive, and hands-on Operations Manager to support our rapidly growing Cloud Solutions Architects (CSA) team. This team works closely with customers to design and validate cloud-based AI/ML solutions on top of Nebius infrastructure, often engaging in time-critical Proof-of-Concept (PoC) projects. As our CSAs scale across clients and geographies, we’re looking for an operational leader who can bring structure, visibility, and efficiency to how the team works - helping senior architects focus on what they do best: solving complex customer problems. You will be the central point of coordination for planning, resource management, and process adherence across a globally distributed team.</p>
<p>You’re welcome to work from our office in <strong>Amsterdam</strong> or remotely from any location within the EU<strong>.</strong></p>
<p><strong>Your responsibilities will include: </strong></p>
<ul>
<li>Track the full portfolio of ongoing and upcoming PoC projects, ensuring accurate status reporting and visibility for leadership</li>
<li>Coordinate workload planning, project allocations, and coverage (vacations, sick leaves, substitutions)</li>
<li>Monitor team utilization and support prioritization of new requests in collaboration with CSA leadership</li>
<li>Ensure that operational processes and best practices are followed — from documentation and project tracking to handovers and reporting</li>
<li>Escalate blockers or risks to relevant stakeholders and facilitate cross-team coordination (Support, Sales, Product)</li>
<li>Own operational documentation and tooling hygiene (primarily Jira and Confluence)</li>
<li>Support ongoing performance analysis and identify process improvement opportunities</li>
<li>Help drive a scalable operating model as the team grows</li>
</ul>
<p><strong>We expect you to have: </strong></p>
<ul>
<li>5+ years of experience in operations, delivery management, or business coordination roles in tech or consulting</li>
<li>Proven track record of managing distributed technical teams or being a key coordinator in fast-scaling environments</li>
<li>Strong knowledge of project/resource tracking and workflow optimization</li>
<li>Experience with Jira and Confluence in an operational leadership context</li>
<li>Solid understanding of cloud infrastructure concepts and project life cycles (no need to be a hands-on architect)</li>
<li>Strong stakeholder management skills — you can align with peers, not escalate by default</li>
<li>Excellent organizational, planning, and communication skills</li>
<li>Fluent English</li>
</ul>
<p><strong>It will be an added bonus if you have:</strong></p>
<ul>
<li>Experience working with AI/ML or GPU-based workloads</li>
<li>Familiarity with delivery processes for PoCs, onboarding, and pre-sales in cloud or enterprise environments</li>
<li>Background in consulting, professional services, or internal operations in product-led companies</li>
<li>Exposure to data-driven performance analysis and reporting</li>
</ul><div class="content-conclusion"><p><strong>What we offer</strong> </p>
<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Opportunities for professional growth within Nebius.</li>
<li>Hybrid working arrangements.</li>
<li>A dynamic and collaborative work environment that values initiative and innovation.</li>
</ul>
<p><span data-contrast="auto">We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!</span></p></div>