Customer Activation and Operations
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<h1><strong>About Central</strong></h1><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What is Central?</strong></p><p style="min-height:1.5em">Central is the first payroll & benefits back-office for startups that works like a teammate and proactively handles everything needed to run a compliant business.</p><p style="min-height:1.5em">Unlike traditional payroll/HR software that forces you to do all the work, Central actually handles multi-state registrations, insurance, HR tasks, government mail, and everything else related to hiring & paying people.</p><p style="min-height:1.5em">Learn more at <a target="_blank" rel="noopener noreferrer nofollow" href="http://centralhq.com">centralhq.com</a></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Why Central?</strong></p><p style="min-height:1.5em">We’re on a mission to kill business bullshit so startups can fly. </p><p style="min-height:1.5em">Building a company is still way too hard. Founders still have to register in multiple states to run payroll, set up workers' compensation, pay various payroll-related taxes, deal with intimidating government mail, update addresses across state filings, and troubleshoot with insurance companies.</p><p style="min-height:1.5em">Imagine a world where ambitious founders have more time to solve the world's most difficult problems—from preventing medical mistakes in hospitals to building next-generation night vision to curing brain cancer. That's what founders on Central are doing. </p><p style="min-height:1.5em">Currently, hundreds of companies run on Central, and we're growing rapidly. We've raised a huge seed/A from YC and some of the best investors in the world (not announced yet, happy to share in private).</p><p style="min-height:1.5em">As a founding member, you'll have a seat at the table and help Central scale to serve thousands of companies.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Our culture</strong></p><p style="min-height:1.5em">Central is a high-performance sports team with an extremely high bar and 3 core values:</p><ol style="min-height:1.5em"><li><p style="min-height:1.5em">Think clearly</p></li><li><p style="min-height:1.5em">Show high agency</p></li><li><p style="min-height:1.5em">Craft magic</p></li></ol><p style="min-height:1.5em"></p><p style="min-height:1.5em">---------</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Who you are</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Strong communicator who can guide customers through complex onboarding and migrations</p></li><li><p style="min-height:1.5em">5+ years of experience in customer-facing roles </p></li><li><p style="min-height:1.5em">Highly proficient in simple data analysis for cleanup and transfer</p></li><li><p style="min-height:1.5em">Exceptionally organized with a knack for keeping multiple projects on track</p></li><li><p style="min-height:1.5em">Process-driven and detail-oriented — you know what needs to happen and make sure it happens on time</p></li><li><p style="min-height:1.5em">Able to quickly jump in to thorny issues, diagnose them, and pull in the right resources to resolve it</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you will do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Onboard new and migrating customers, transferring their data into Central</p></li><li><p style="min-height:1.5em">Review data for accuracy</p></li><li><p style="min-height:1.5em">Coordinate with teammates to complete migrations quickly and smoothly</p></li><li><p style="min-height:1.5em">Track progress, flag blockers, and ensure no steps are missed</p></li><li><p style="min-height:1.5em">Identify process improvements to make onboarding faster and easier each time</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What we offer</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary and equity</p></li><li><p style="min-height:1.5em">Comprehensive benefits: Medical, dental, vision, 401k (US employees only)</p></li><li><p style="min-height:1.5em">Unlimited PTO and sick leave</p></li><li><p style="min-height:1.5em">Remote work</p></li><li><p style="min-height:1.5em">2-4 off-sites per year</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em">Note for US Roles: We do not provide visa sponsorship. You must be authorized to work in the U.S. </p>