CARNIVAL - GUEST SERVICES COORDINATOR
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<figure><img src="https://gallery-cdn.breezy.hr/8e163/ccl%20GUESR%20SERVICES.jpg"></figure>
<h2><strong><strong>ISMIRA Agency</strong> actively recruiting for position Guest Services Coordinator <strong>for Carnival Cruise Line!</strong></strong><br></h2>
<p><strong>The Guest Services Coordinator</strong> is responsible for providing a high level of customer service while answering guest queries by phone or as a lobby host and to provide administrative support to the Guest Services Manager (GSM) and Hotel Director.</p>
<h2><strong>Conditions:</strong><br></h2>
<ul><li>free food and accommodation on board</li><li>First joining ticket is provided by company</li><li>medical insurance provided during the work contract</li><li>contract 6-8 months, followed by 2 months vacation</li><li>Activities for crew<br></li><li>Opportunity to save money and travel while working</li><li>Meet new friends from all over the world<br></li><li>No safety certificates needed</li><li>Great chance to show yourself and build a career</li></ul>
<h2><strong>Duties and responsibilities:</strong></h2>
<p>- Coordinate and attend meetings with Hotel Director and prepare meeting minutes</p>
<p>- Coordinate and attend the SAIL sessions of the HD and GSM</p>
<p>- Provide SAIL support to the Hotel management</p>
<p>- Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD</p>
<p>- Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host</p>
<p>- Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates</p>
<p>- Maintain and upkeep the S&S Kiosks</p>
<p>- Coordinate the orders and requisitions for the Guest Service office supplies</p>
<p>- Handle administrative duties:</p>
<p>- Keep track of TGEM rankings, ratings and comments for HD and GSM</p>
<p>- Keep the shipβs phone list updated</p>
<p>- Prepare all VIP letters, invitations, and any other letters requested by the HD and GSM</p>
<p>- etc.</p>
<h2><strong>Requirements:</strong></h2>
<ul><li>Minimum 1 years experience in Customer Service preferably within the Hospitality industry.</li><li>Excellent administration and computer skills</li><li>Fluency in English and excellent telephone manner.</li><li>Always conduct oneself in a professional and courteous manner and lead the team by example</li><li>Display a friendly, engaging and positive attitude towards Guests and Team Members, and always demonstrate commitment to the Carnival Values</li><li>Use a positive and clear speaking voice and ensure proper telephone etiquette</li><li>Good level of English language</li><li>Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED</li><li>Age: min. 21 years old</li><li>Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.<br></li><li>Attention to detail, excellent organizational and interpersonal skills.</li><li>Strong analytical and communication skills.β </li><li>Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.</li></ul>
<p></p>
<p><strong><u>NOTE:</u></strong> Nationalities that we can process: <strong>π±πΉ π±π» πͺπͺ π΅π± π²π© π°πΏ π¦π² π¬πͺ π¦πΏ πΉπ― <strong>πΊπ¦ <strong>π·πΊ π§πΎ</strong></strong></strong><br></p>
<figure style="margin: 0px 0px 1em; padding: 0px; font-style: normal; font-variant-caps: normal; font-weight: 400; font-width: inherit; font-size: 12.8px; line-height: inherit; font-family: system-ui, -apple-system, BlinkMacSystemFont, " segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" cantarell,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size-adjust:="" inherit;="" font-kerning:="" font-variant-alternates:="" font-variant-ligatures:="" normal;="" font-variant-numeric:="" font-variant-east-asian:="" font-variant-position:="" font-variant-emoji:="" font-feature-settings:="" font-optical-sizing:="" font-variation-settings:="" overflow-wrap:="" break-word;="" -webkit-tap-highlight-color:="" rgba(0,="" 0,="" 0);="" box-sizing:="" border:="" 0px;="" --ring-offset-width:="" --ring-offset-color:="" #fff;="" --ring-color:="" rgba(66,="" 153,="" 225,="" 0.6);="" --ring-offset-shadow:="" 0="" #0000;="" --ring-shadow:="" --global-font-mono:="" var(--chakra-fonts-mono);="" --global-font-body:="" var(--chakra-fonts-body);="" --global-color-border:="" var(--chakra-colors-border);="" --ring-inset:="" var(--chakra-empty,="" )="" !important;="" --brightness:="" --contrast:="" --grayscale:="" --hue-rotate:="" --invert:="" --saturate:="" --sepia:="" --drop-shadow:="" --backdrop-blur:="" --backdrop-brightness:="" --backdrop-contrast:="" --backdrop-grayscale:="" --backdrop-hue-rotate:="" --backdrop-invert:="" --backdrop-opacity:="" --backdrop-saturate:="" --backdrop-sepia:="" display:="" block;="" vertical-align:="" baseline;="" outline:="" currentcolor="" position:="" relative;="" clear:="" both;="" caret-color:="" rgb(34,="" 34,="" 34);="" color:="" letter-spacing:="" text-align:="" left;="" text-indent:="" text-transform:="" none;="" white-space:="" word-spacing:="" -webkit-text-size-adjust:="" -webkit-text-stroke-width:="" text-decoration:="" orphans:="" 2;="" widows:="" text-decoration-thickness:="" initial;="" text-decoration-style:="" text-decoration-color:="" background-color:="" rgb(255,="" 255,="" 255);"=""><img src="https://gallery-cdn.breezy.hr/b1580/general-info.jpg"></figure>
<p>Last updated: March 22, 2024</p>
<p>You can submit your Resume here pushing APPLY TO POSITION button <br></p>
<p>If you are not sure what position to apply for, you may instead submit general application here and we will advise you:<br></p>
<p><a data-faitracker-click-bind="true" href="https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions">https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions</a></p>
<h2><br></h2>
<figure style="box-sizing: inherit; display: block; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 12.8px; line-height: inherit; font-family: system-ui, -apple-system, BlinkMacSystemFont, " segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" cantarell,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-optical-sizing:="" inherit;="" font-kerning:="" font-feature-settings:="" font-variation-settings:="" vertical-align:="" baseline;="" outline:="" none="" !important;="" position:="" relative;="" clear:="" both;="" color:="" rgb(34,="" 34,="" 34);="" letter-spacing:="" normal;="" orphans:="" 2;="" text-align:="" left;="" text-indent:="" 0px;="" text-transform:="" none;="" widows:="" word-spacing:="" -webkit-text-stroke-width:="" white-space:="" text-decoration-thickness:="" initial;="" text-decoration-style:="" text-decoration-color:="" background-color:="" rgb(255,="" 255,="" 255);"=""><img src="https://gallery-cdn.breezy.hr/b1580/general-info.jpg"></figure>
<h2><strong><strong>ISMIRA Agency</strong> actively recruiting for position Guest Services Coordinator <strong>for Carnival Cruise Line!</strong></strong><br></h2>
<p><strong>The Guest Services Coordinator</strong> is responsible for providing a high level of customer service while answering guest queries by phone or as a lobby host and to provide administrative support to the Guest Services Manager (GSM) and Hotel Director.</p>
<h2><strong>Conditions:</strong><br></h2>
<ul><li>free food and accommodation on board</li><li>First joining ticket is provided by company</li><li>medical insurance provided during the work contract</li><li>contract 6-8 months, followed by 2 months vacation</li><li>Activities for crew<br></li><li>Opportunity to save money and travel while working</li><li>Meet new friends from all over the world<br></li><li>No safety certificates needed</li><li>Great chance to show yourself and build a career</li></ul>
<h2><strong>Duties and responsibilities:</strong></h2>
<p>- Coordinate and attend meetings with Hotel Director and prepare meeting minutes</p>
<p>- Coordinate and attend the SAIL sessions of the HD and GSM</p>
<p>- Provide SAIL support to the Hotel management</p>
<p>- Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD</p>
<p>- Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host</p>
<p>- Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates</p>
<p>- Maintain and upkeep the S&S Kiosks</p>
<p>- Coordinate the orders and requisitions for the Guest Service office supplies</p>
<p>- Handle administrative duties:</p>
<p>- Keep track of TGEM rankings, ratings and comments for HD and GSM</p>
<p>- Keep the shipβs phone list updated</p>
<p>- Prepare all VIP letters, invitations, and any other letters requested by the HD and GSM</p>
<p>- etc.</p>
<h2><strong>Requirements:</strong></h2>
<ul><li>Minimum 1 years experience in Customer Service preferably within the Hospitality industry.</li><li>Excellent administration and computer skills</li><li>Fluency in English and excellent telephone manner.</li><li>Always conduct oneself in a professional and courteous manner and lead the team by example</li><li>Display a friendly, engaging and positive attitude towards Guests and Team Members, and always demonstrate commitment to the Carnival Values</li><li>Use a positive and clear speaking voice and ensure proper telephone etiquette</li><li>Good level of English language</li><li>Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED</li><li>Age: min. 21 years old</li><li>Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.<br></li><li>Attention to detail, excellent organizational and interpersonal skills.</li><li>Strong analytical and communication skills.β </li><li>Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.</li></ul>
<p></p>
<p><strong><u>NOTE:</u></strong> Nationalities that we can process: <strong>π±πΉ π±π» πͺπͺ π΅π± π²π© π°πΏ π¦π² π¬πͺ π¦πΏ πΉπ― <strong>πΊπ¦ <strong>π·πΊ π§πΎ</strong></strong></strong><br></p>
<figure style="margin: 0px 0px 1em; padding: 0px; font-style: normal; font-variant-caps: normal; font-weight: 400; font-width: inherit; font-size: 12.8px; line-height: inherit; font-family: system-ui, -apple-system, BlinkMacSystemFont, " segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" cantarell,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size-adjust:="" inherit;="" font-kerning:="" font-variant-alternates:="" font-variant-ligatures:="" normal;="" font-variant-numeric:="" font-variant-east-asian:="" font-variant-position:="" font-variant-emoji:="" font-feature-settings:="" font-optical-sizing:="" font-variation-settings:="" overflow-wrap:="" break-word;="" -webkit-tap-highlight-color:="" rgba(0,="" 0,="" 0);="" box-sizing:="" border:="" 0px;="" --ring-offset-width:="" --ring-offset-color:="" #fff;="" --ring-color:="" rgba(66,="" 153,="" 225,="" 0.6);="" --ring-offset-shadow:="" 0="" #0000;="" --ring-shadow:="" --global-font-mono:="" var(--chakra-fonts-mono);="" --global-font-body:="" var(--chakra-fonts-body);="" --global-color-border:="" var(--chakra-colors-border);="" --ring-inset:="" var(--chakra-empty,="" )="" !important;="" --brightness:="" --contrast:="" --grayscale:="" --hue-rotate:="" --invert:="" --saturate:="" --sepia:="" --drop-shadow:="" --backdrop-blur:="" --backdrop-brightness:="" --backdrop-contrast:="" --backdrop-grayscale:="" --backdrop-hue-rotate:="" --backdrop-invert:="" --backdrop-opacity:="" --backdrop-saturate:="" --backdrop-sepia:="" display:="" block;="" vertical-align:="" baseline;="" outline:="" currentcolor="" position:="" relative;="" clear:="" both;="" caret-color:="" rgb(34,="" 34,="" 34);="" color:="" letter-spacing:="" text-align:="" left;="" text-indent:="" text-transform:="" none;="" white-space:="" word-spacing:="" -webkit-text-size-adjust:="" -webkit-text-stroke-width:="" text-decoration:="" orphans:="" 2;="" widows:="" text-decoration-thickness:="" initial;="" text-decoration-style:="" text-decoration-color:="" background-color:="" rgb(255,="" 255,="" 255);"=""><img src="https://gallery-cdn.breezy.hr/b1580/general-info.jpg"></figure>
<p>Last updated: March 22, 2024</p>
<p>You can submit your Resume here pushing APPLY TO POSITION button <br></p>
<p>If you are not sure what position to apply for, you may instead submit general application here and we will advise you:<br></p>
<p><a data-faitracker-click-bind="true" href="https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions">https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions</a></p>
<h2><br></h2>
<figure style="box-sizing: inherit; display: block; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 12.8px; line-height: inherit; font-family: system-ui, -apple-system, BlinkMacSystemFont, " segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" cantarell,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-optical-sizing:="" inherit;="" font-kerning:="" font-feature-settings:="" font-variation-settings:="" vertical-align:="" baseline;="" outline:="" none="" !important;="" position:="" relative;="" clear:="" both;="" color:="" rgb(34,="" 34,="" 34);="" letter-spacing:="" normal;="" orphans:="" 2;="" text-align:="" left;="" text-indent:="" 0px;="" text-transform:="" none;="" widows:="" word-spacing:="" -webkit-text-stroke-width:="" white-space:="" text-decoration-thickness:="" initial;="" text-decoration-style:="" text-decoration-color:="" background-color:="" rgb(255,="" 255,="" 255);"=""><img src="https://gallery-cdn.breezy.hr/b1580/general-info.jpg"></figure>