Temporary Team Lead - Remote
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
As a Temporary Team Lead at TTEC, you will play a crucial role in leading a remote team to achieve performance goals while ensuring a high-quality customer experience. This position involves motivating and mentoring team members, managing various tasks and projects, and serving as the first-line manager for associates. You will report to the Service Delivery Manager and be responsible for fostering a performance-driven culture within your team.
Responsibilities
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
,
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
,
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
,
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
,
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
• Associate degree, technical school, or equivalent work experience.
,
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
,
• Utilize time management skills and manage priority tasks.
,
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
,
• Customer-focused mindset.
,
• Comfortable with computer systems.
Nice-to-haves
Benefits
• Supportive of your career and professional development
,
• An inclusive culture and community minded organization where giving back is encouraged
,
• Paid time off (PTO)
,
• Wellness and healthcare benefits Apply tot his job
As a Temporary Team Lead at TTEC, you will play a crucial role in leading a remote team to achieve performance goals while ensuring a high-quality customer experience. This position involves motivating and mentoring team members, managing various tasks and projects, and serving as the first-line manager for associates. You will report to the Service Delivery Manager and be responsible for fostering a performance-driven culture within your team.
Responsibilities
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
,
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
,
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
,
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
,
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
• Associate degree, technical school, or equivalent work experience.
,
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
,
• Utilize time management skills and manage priority tasks.
,
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
,
• Customer-focused mindset.
,
• Comfortable with computer systems.
Nice-to-haves
Benefits
• Supportive of your career and professional development
,
• An inclusive culture and community minded organization where giving back is encouraged
,
• Paid time off (PTO)
,
• Wellness and healthcare benefits Apply tot his job