Arabic - Speaking Customer Experience Officer

<p><b style="font-size: 18px;">Arabic - Speaking Customer Experience Officer</b></p><p><br></p><p><br></p><p><b style="font-size: 16px;">The Role:</b></p><p><span style="font-size: 16px;">We are looking for a passionate and self-motivated professional to join our Customer Experience Team.</span></p>\n<p></p><p><br></p><b>The main responsibilities of the position include:</b><ul><li>Deal with clients’ inquiries via live chat, email and telephone</li><li>Perform personal clientele analysis and take actions as required</li><li>Handle client inquiries appropriately and ensure that high level service is provided</li><li>Promote available products and services to clients</li><li>Develop and maintain excellent relationships with prospective and existing clients</li><li>Cooperate effectively with other departments as required</li><li>Contribute to team effort by achieving targeted results</li></ul><p><br></p><b>Main requirements:</b><ul><li>Degree in a business-related field</li><li>Client handling experience in the financial services sector is a definite plus</li><li>Fluent Arabic speaker with excellent oral and written skills in English</li><li>Ability to multitask and maintain a high-level of organization</li><li>Outstanding communication and interpersonal skills</li><li>Excellent computer literacy </li><li>Valid work permit required</li></ul><p><br></p><b>Benefit from:</b><ul><li>Attractive remuneration package </li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul><p><br></p><b>The Hiring Experience: What Awaits You:</b><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Speak Your Strength – Language Proficiency Check</li><li>Show Your Skills – Live Technical Session</li></ul><p><br></p><p></p>\n<p><b>All applications will be treated with strict confidentiality!</b></p><p><br></p>