AV Technical Helpdesk Support
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:16px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">About Us:</span></span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.</span></span></span></span></span></span></span></p> <p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:16px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Position Overview</span></span></span></span></span></span></span></p><p style="line-height:1.656;background-color:#ffffff;margin-top:16px;padding:0pt 0pt 12pt 0pt;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">RecruitGo is looking for a dedicated and proactive </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;"> AV Technical Helpdesk Support</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> professional to join our national support team. In this role, you’ll be the first point of contact for our external client base, managing technical support inquiries related to AV systems and services. You’ll ensure smooth communication, accurate issue tracking, and timely resolutions — all while delivering an exceptional customer experience.</span></span></span></span></span></span></span></p><p style="line-height:1.656;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">This position is ideal for someone who thrives in a fast-paced technical environment, has strong multitasking skills, and enjoys solving problems collaboratively.</span></span></span></span></span></span></span></p><p style="line-height:1.656;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"></p><p style="line-height:1.38;background-color:#ffffff;margin-top:16px;margin-bottom:16px;"><span style="font-size:16px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Responsibilities: </span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Serve as the </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">primary national helpdesk contact</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">, responding to AV support requests and adhering to SLA timelines.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Answer inbound support calls</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> and generate support tickets using Zendesk.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Prioritize and manage client issues</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> based on urgency and business impact, providing clear status updates.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Troubleshoot AV-related issues and escalate when necessary to ensure minimal disruption.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Coordinate </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">urgent and non-SLA service requests</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">, including event support or live troubleshooting.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Provide </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">remote support and over-the-phone guidance</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> for AV system operations.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Prepare and manage </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">service quotations</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">, track approvals, and create jobs accordingly.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Schedule technicians</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> based on urgency, availability, and location — ensuring proper briefings and updates.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Assist field technicians remotely with </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">testing and diagnostics</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain and update client maintenance records using </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Monday.com</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Manage returns, repairs, and spare parts logistics</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> in coordination with state-based teams.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Generate and distribute </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">quarterly reports</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> on expiring or overdue maintenance agreements.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Invoice clients directly for ad hoc jobs and coordinate with the finance team when necessary.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Log and manage tickets using </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Zendesk and Monday.com</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">, ensuring timely resolution and communication.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Support continuous improvement projects and contribute to team-wide initiatives.</span></span></span></span></span></span></span></li></ul> <h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;"><span style="font-size:16px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Requirements:</span></span></span></span></span></span></span></h3><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience in helpdesk, technical support, or customer service roles — ideally with </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">AV or IT systems</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong communication skills and a customer-first mindset.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to manage multiple priorities and make informed decisions under pressure.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proficiency with </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Zendesk, Monday.com</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">, or similar ticketing/project management systems is a plus.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to troubleshoot technical issues over the phone or via VC platforms.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Collaborative attitude with a drive to support internal teams and external clients alike.</span></span></span></span></span></span></span></li></ul> <p style="line-height:1.38;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"><span style="font-size:16px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Why RecruitGo?</span></span></span></span></span></span></span></p><p style="line-height:1.38;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.</span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Salary: </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Php 40,000</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Work Set up:</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Remote</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Work Schedule:</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Mondays to Fridays; AEST hours. 8:30-5:00 with 30-minute lunch break</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Working Device: </span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">will be provided</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Diverse Challenges:</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Team Collaboration:</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Join forces with a supportive team, where your insights and contributions are valued.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Inclusivity:</span></span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="font-family:'Proxima Nova', sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met. </span></span></span></span></span></span></span></li></ul>