Customer Support Representative

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
<h3>Join Our Team at Mitratech – Where Innovation Meets Heart!</h3>
At Mitratech, we’re shaping the future of Legal, Risk, Compliance, and HR for top global companies. We’re a tight-knit, globally dispersed team that values collaboration, innovation, and inclusivity. We move fast, work smart, and have fun along the way. With a culture built on learning, great people practices, and a strong entrepreneurial spirit, we empower our team to do their best work. As we grow, we’re always looking for fresh perspectives and passionate problem-solvers. Join us and see what makes Mitratech special!
<h3>Customer Support Representative – Be the Voice of Exceptional Support!</h3>
We believe that great customer support isn’t just about solving problems—it’s about creating amazing experiences. As a Customer Support Representative, you’ll be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.
<h4>What You’ll Do:</h4>
<ul>
<li style="font-family: 'times new roman', times, serif;">Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.</li>
<li style="font-family: 'times new roman', times, serif;">Educate and guide customers through troubleshooting, solution best practices, and educational resources.</li>
<li style="font-family: 'times new roman', times, serif;">Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.</li>
<li style="font-family: 'times new roman', times, serif;">Identify, document, and escalate software issues to our specialized support and technical teams.</li>
<li style="font-family: 'times new roman', times, serif;">Stay proactive and collaborative, working across departments to improve customer experience.</li>
<li style="font-family: 'times new roman', times, serif;">Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.</li>
</ul>
<h3>What Makes You a Great Fit:</h3>
<ul>
<li style="font-family: 'times new roman', times, serif;">You’re a natural problem-solver who thrives on helping others.</li>
<li style="font-family: 'times new roman', times, serif;">You’re a self-starter and continuous learner who loves figuring things out.</li>
<li style="font-family: 'times new roman', times, serif;">You communicate clearly and effectively—especially via email.</li>
<li style="font-family: 'times new roman', times, serif;">You’re great at prioritizing, multitasking, and staying organized.</li>
<li style="font-family: 'times new roman', times, serif;">You have experience working remotely and collaborating across teams.</li>
<li style="font-family: 'times new roman', times, serif;">You’re tech-savvy, curious, and eager to make an impact.</li>
</ul>
Bonus Points If You:
<ul>
<li style="font-family: 'times new roman', times, serif;">Have experience in SaaS or customer-facing roles.</li>
<li style="font-family: 'times new roman', times, serif;">Love troubleshooting and finding creative solutions.</li>
<li style="font-family: 'times new roman', times, serif;">Enjoy working in a dynamic, fast-moving environment.</li>
</ul>
<h3>Our Core Values – What We Believe In:</h3>
<ul>
<li style="font-family: 'times new roman', times, serif;">Ownership – We take initiative, follow through, and hold ourselves accountable.</li>
<li style="font-family: 'times new roman', times, serif;">Transparency – Open, honest communication is at the heart of how we work.</li>
<li style="font-family: 'times new roman', times, serif;">Growth – We embrace challenges, learn continuously, and push ourselves to improve.</li>
<li style="font-family: 'times new roman', times, serif;">Inclusivity – Diverse perspectives make us stronger, and we foster an environment where everyone belongs.</li>
<li style="font-family: 'times new roman', times, serif;">Trust – We support each other, act with integrity, and build strong relationships with our team and customers.</li>
</ul>
<h3>Why You’ll Love Working Here:</h3>
<ul>
<li style="font-family: 'times new roman', times, serif;">A supportive and inclusive culture where your voice matters.</li>
<li style="font-family: 'times new roman', times, serif;">Exciting growth opportunities and ongoing learning.</li>
<li style="font-family: 'times new roman', times, serif;">A fully remote work environment with a global team.</li>
<li style="font-family: 'times new roman', times, serif;">The chance to work with cutting-edge technology and make a real impact</li>
</ul>
We believe in hiring great people from all backgrounds because diverse perspectives make us stronger. If you’re excited about this role but don’t meet every single qualification, apply anyway! We’d love to hear from you.
Join us and be a part of something amazing at Mitratech! 
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Customer Support Representative

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