Netflix Customer Service Remote Jobs – (Apply Now) – Cincinnati, OH
Posted 2025-08-21
Remote, USA
Full Time
Immediate Start
Netflix is hiring dedicated and detail-oriented Remote Customer Service Representatives in Cincinnati, Ohio to support its large global subscriber base. This position offers the flexibility of working from home while delivering high-quality service to customers who rely on Netflix for entertainment and content access.
Job Summary
As a Customer Service Representative, you will be the first point of contact for Netflix users needing assistance. Whether it's solving login problems, resolving billing questions, or answering general service inquiries, your role is to ensure a smooth and satisfying customer experience.
Key Responsibilities
- Respond to subscriber inquiries through phone, chat, and email platforms.
- Troubleshoot streaming and device issues effectively.
- Explain subscription plans, billing charges, and account features.
- Record detailed notes of customer interactions.
- Escalate complex issues when necessary while maintaining a positive tone.
Qualifications
- Must be located in or near Cincinnati, OH, and authorized to work in the United States.
- High school diploma or GED required.
- Customer service or call center experience is a plus, but not required.
- Strong communication and interpersonal skills.
- Tech-savvy and comfortable navigating multiple computer systems.
- Reliable internet connection and a quiet, distraction-free home workspace.
Benefits and Pay
- Pay range: $20 to $28 per hour, depending on experience.
- Fully remote, full-time role.
- Health, dental, and vision insurance.
- Paid vacation, holidays, and sick leave.
- Ongoing training and career advancement opportunities.
- Home office support provided by Netflix.
How to Apply
To apply, visit the official Netflix Careers page and search for Customer Service Remote Jobs in Cincinnati, OH. Submit your application online and complete the virtual interview process if shortlisted.
Netflix is an Equal Opportunity Employer and values diversity and inclusion in all hiring decisions.
Job Summary
As a Customer Service Representative, you will be the first point of contact for Netflix users needing assistance. Whether it's solving login problems, resolving billing questions, or answering general service inquiries, your role is to ensure a smooth and satisfying customer experience.
Key Responsibilities
- Respond to subscriber inquiries through phone, chat, and email platforms.
- Troubleshoot streaming and device issues effectively.
- Explain subscription plans, billing charges, and account features.
- Record detailed notes of customer interactions.
- Escalate complex issues when necessary while maintaining a positive tone.
Qualifications
- Must be located in or near Cincinnati, OH, and authorized to work in the United States.
- High school diploma or GED required.
- Customer service or call center experience is a plus, but not required.
- Strong communication and interpersonal skills.
- Tech-savvy and comfortable navigating multiple computer systems.
- Reliable internet connection and a quiet, distraction-free home workspace.
Benefits and Pay
- Pay range: $20 to $28 per hour, depending on experience.
- Fully remote, full-time role.
- Health, dental, and vision insurance.
- Paid vacation, holidays, and sick leave.
- Ongoing training and career advancement opportunities.
- Home office support provided by Netflix.
How to Apply
To apply, visit the official Netflix Careers page and search for Customer Service Remote Jobs in Cincinnati, OH. Submit your application online and complete the virtual interview process if shortlisted.
Netflix is an Equal Opportunity Employer and values diversity and inclusion in all hiring decisions.