Customer Service Representative - Chat and Email Support Role

Job Summary

MNC JOBS INFO is seeking a highly motivated and detail-oriented Customer Service Representative to join our remote support team. This role is focused on providing world-class customer service via chat and email channels. You will be responsible for addressing customer inquiries, resolving issues, and ensuring an exceptional customer experience through efficient, accurate, and friendly communication. If you are tech-savvy, solution-driven, and enjoy helping others, we want to hear from you!
Key Responsibilities
• *

Respond promptly and professionally to customer queries via chat and email.
• *

Resolve customer complaints and issues with empathy and accuracy.
• *

Maintain a positive, empathetic, and professional tone in all interactions.
• *

Document customer interactions, transactions, comments, and complaints.
• *

Collaborate with internal teams to escalate and follow up on complex issues.
• *

Meet daily and weekly performance metrics (response time, satisfaction scores, etc.).
• *

Provide accurate, valid, and complete information by using the right tools and systems.
• *

Proactively identify patterns in customer issues and report trends.
• Required Skills and Qualifications
• *

Excellent written communication skills in English.
• *

Ability to multi-task, prioritize, and manage time effectively.
• *

Comfortable using CRM systems, email platforms, and live chat tools.
• *

Strong attention to detail and problem-solving skills.
• *

Patience and professionalism when handling customer interactions.
• *

Basic computer literacy and familiarity with web-based platforms.
• Experience
• *

Previous experience in customer service, preferably in a chat/email support role is desirable.
• *

Freshers with strong communication and typing skills are also encouraged to apply.
• Working Hours
• *

Flexible shifts available (including morning, afternoon, evening, and weekend shifts).
• *

Candidates must be willing to work in rotational shifts (if required).
• *

Full-time and part-time options are available based on availability.
• Knowledge, Skills, and Abilities
• *

Proficient in using communication tools such as Gmail, Slack, Zendesk, Intercom, or similar platforms.
• *

Ability to stay calm under pressure and manage multiple interactions efficiently.
• *

Strong interpersonal skills and a customer-first attitude.
• *

Basic troubleshooting knowledge to assist customers with common issues.
• Benefits
• *

100% Remote – Work from the comfort of your home.
• *

Flexible working hours.
• *

Competitive hourly rate/salary.
• *

Opportunities for performance-based bonuses.
• *

Ongoing training and professional development.
• *

A supportive and collaborative remote work culture.
• *

Career growth opportunities within a global company.
• Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering our employees to grow, succeed, and make an impact. We offer a dynamic work environment where your ideas are valued, and your professional journey is supported. Join a company that puts people first—both customers and employees. Be part of a diverse and inclusive team dedicated to excellence, innovation, and creating positive experiences.
How to Apply

Interested candidates are invited to apply by sending their updated resume and a short cover letter to us or clicking the Apply Now button on our official job portal. Make sure to include the subject line: Application for Chat and Email Support Role. Apply tot his job