Customer Service Account Associate - Springfield Call Center

About the position

Responsibilities

• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer dedication and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver outstanding customer service using resource documentation for reference and the automated and training tools provided.
• Meet department efficiency and quality standards.
• Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and proficiencies needed for the Expert role.

Requirements

• High School Diploma/GED (Required)
• 6 months customer service experience preferred
• Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs