Crew Accommodations Coordinator (Hotel and Travel Desk)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Crew Accommodations Agent at Corpay's Airline Division - TA CONNECTIONS is a pivotal role responsible for managing and resolving all hotel and ground transportation booking activities for our Client's Crew members. This position requires the Agent to receive booking requirements primarily through our proprietary system, CrewHub (CrewRez), as well as through various channels such as email, chat, phone calls, and walk-ups. The Agent must coordinate resolutions with vendors while strictly adhering to Standard Operations Procedures. This role is particularly critical during Massive Irregular Operations, where the Agent must work extended hours under pressure to ensure crew members are placed in accommodations promptly to avoid delays in crew rest or potential flight cancellations. As a Crew Accommodations Agent, you will be provided with an assigned workspace in Dania Beach/FLL, company-issued equipment, and formal, hands-on training to set you up for success. The responsibilities include booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. You will also handle emergency relocations of crews that occur last minute, working closely with the Supervisor on shift to satisfy all operational requirements and resolve any situations affecting crew members. Effective communication with internal departments and management is essential to expedite work and resolve problems. The role requires monitoring and confirming access to necessary tools and systems, accurately registering all reservation information in the TA Connections System, and sourcing suitable hotel markets when contracted hotels are unavailable. You will be responsible for making payments to hotel and transportation vendors according to contractual terms and maintaining a positive, respectful communication environment. Additionally, you will support various teams with data gathering activities and research, and work on special projects as assigned.
Responsibilities
• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
,
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
,
• Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
,
• Communicating with internal departments and management to resolve problems and expedite work.
,
• Monitoring and confirming access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures, and reporting issues to shift supervisors.
,
• Effectively utilizing all tools and technology to process, track, and report transactions.
,
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting.
,
• Sourcing for suitable and compliant hotel markets when contracted hotels are sold out.
,
• Ensuring the process to obtain approvals for non-compliant options is followed and recorded in the system as evidence.
,
• Making payments to hotel and transportation vendors as per system settings and contractual payment terms.
,
• Maintaining an environment of positive, open, and respectful communication, and professional behavior with a 'CAN DO' attitude.
,
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
,
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook.
,
• Supporting Account Management Team, IT, Billing, and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
,
• Working on special projects and other duties as assigned.
Requirements
• Excellent interpersonal and client relationship skills.
,
• Strong organizational and multi-tasking skills.
,
• Strong writing, communication, and negotiation skills.
,
• Ability to work independently and as a contributing team member.
,
• Ability to interact with clients and business partners both electronically and via telephone.
,
• Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
,
• Excellent PC skills.
,
• Available to work shift work and willingness to work long hours during irregular operations.
,
• Flexibility to adjust working schedules and shifts as per client's requirements (notified in advance).
,
• Reliable transportation to go to the office.
,
• Reliable internet connection to potentially work from home and a quiet home-work environment.
Nice-to-haves
• Some college education is preferred but not required.
,
• Fluency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
,
• Experience in the hotel/travel industry is highly preferred, but not required.
,
• Customer service or call center experience is highly preferred, but not required.
Benefits
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
,
• Virtual fitness classes offered company-wide
,
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
,
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
,
• Philanthropic support with both local and national organizations
,
• Fun culture with company-wide contests and prizes Apply tot his job
The Crew Accommodations Agent at Corpay's Airline Division - TA CONNECTIONS is a pivotal role responsible for managing and resolving all hotel and ground transportation booking activities for our Client's Crew members. This position requires the Agent to receive booking requirements primarily through our proprietary system, CrewHub (CrewRez), as well as through various channels such as email, chat, phone calls, and walk-ups. The Agent must coordinate resolutions with vendors while strictly adhering to Standard Operations Procedures. This role is particularly critical during Massive Irregular Operations, where the Agent must work extended hours under pressure to ensure crew members are placed in accommodations promptly to avoid delays in crew rest or potential flight cancellations. As a Crew Accommodations Agent, you will be provided with an assigned workspace in Dania Beach/FLL, company-issued equipment, and formal, hands-on training to set you up for success. The responsibilities include booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. You will also handle emergency relocations of crews that occur last minute, working closely with the Supervisor on shift to satisfy all operational requirements and resolve any situations affecting crew members. Effective communication with internal departments and management is essential to expedite work and resolve problems. The role requires monitoring and confirming access to necessary tools and systems, accurately registering all reservation information in the TA Connections System, and sourcing suitable hotel markets when contracted hotels are unavailable. You will be responsible for making payments to hotel and transportation vendors according to contractual terms and maintaining a positive, respectful communication environment. Additionally, you will support various teams with data gathering activities and research, and work on special projects as assigned.
Responsibilities
• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
,
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
,
• Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
,
• Communicating with internal departments and management to resolve problems and expedite work.
,
• Monitoring and confirming access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures, and reporting issues to shift supervisors.
,
• Effectively utilizing all tools and technology to process, track, and report transactions.
,
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting.
,
• Sourcing for suitable and compliant hotel markets when contracted hotels are sold out.
,
• Ensuring the process to obtain approvals for non-compliant options is followed and recorded in the system as evidence.
,
• Making payments to hotel and transportation vendors as per system settings and contractual payment terms.
,
• Maintaining an environment of positive, open, and respectful communication, and professional behavior with a 'CAN DO' attitude.
,
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
,
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook.
,
• Supporting Account Management Team, IT, Billing, and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
,
• Working on special projects and other duties as assigned.
Requirements
• Excellent interpersonal and client relationship skills.
,
• Strong organizational and multi-tasking skills.
,
• Strong writing, communication, and negotiation skills.
,
• Ability to work independently and as a contributing team member.
,
• Ability to interact with clients and business partners both electronically and via telephone.
,
• Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
,
• Excellent PC skills.
,
• Available to work shift work and willingness to work long hours during irregular operations.
,
• Flexibility to adjust working schedules and shifts as per client's requirements (notified in advance).
,
• Reliable transportation to go to the office.
,
• Reliable internet connection to potentially work from home and a quiet home-work environment.
Nice-to-haves
• Some college education is preferred but not required.
,
• Fluency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
,
• Experience in the hotel/travel industry is highly preferred, but not required.
,
• Customer service or call center experience is highly preferred, but not required.
Benefits
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
,
• Virtual fitness classes offered company-wide
,
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
,
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
,
• Philanthropic support with both local and national organizations
,
• Fun culture with company-wide contests and prizes Apply tot his job