Apple Support College Program At Home Advisor - Tarleton State University

About the position

At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues, and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience! As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We'll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We're committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.

Responsibilities

• Provide world-class customer service and technical support for Apple products.
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• Engage with customers to troubleshoot and resolve technical issues.
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• Utilize documented troubleshooting flows to assist customers effectively.
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• Listen to customer needs and tailor communication accordingly.
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• Maintain a positive and professional demeanor during customer interactions.

Requirements

• Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher, through December of 2026 or later.
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• A quiet home workspace with an ergonomic chair and desk.
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• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
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• Available for nine weeks of part-time paid training totaling 24 hours a week.
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• Post training, available to work 20 weekly hours, similar to the training schedule.
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• Able to meet a minimum typing speed of 40 WPM while talking with customers.
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• Successful completion of a pre-employment assessment, background check, and initial training.
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• Maintain a minimum GPA of 2.7.

Nice-to-haves

• Pursuing a degree in Business, Communications, Computer Science, Engineering, or any tech-related major.
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• Passion for customer service and ownership of the customer experience.
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• Ability to navigate difficult conversations and display resilience.
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• Potential to effectively tailor communication to differing audiences.
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• Eagerness to learn and take on new challenges.

Benefits

• Competitive pay
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• Eligibility to participate in the company stock plan
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• Time off
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• Employee discount
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• Dedicated resources for ongoing growth and career development