Genius

About the position

Responsibilities

• Diagnose and repair Apple products for customers at the Genius Bar.
• Provide hands-on technical support and troubleshooting for various Apple devices.
• Offer advice on accessories that enhance the customer experience with Apple products.
• Educate team members about Apple products and technologies.
• Maintain a customer-focused approach while managing multiple customer interactions.
• Provide mentorship and training to colleagues to improve service quality.
• Identify problems and provide feedback to enhance customer service.
• Foster a culture of inclusion and respect for diversity within the team.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about all Apple products.
• Excellent prioritization skills and ability to make decisions quickly.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability.
• Flexibility with work schedule based on business needs.

Nice-to-haves

• Experience in customer service or technical support roles.
• Familiarity with Apple products and services.
• Previous experience in a retail environment.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits including 401k options.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.
• Discretionary bonuses or commission payments may be available.
• Relocation assistance may be provided.