Apple Genius - IT Support Technician

About the position

Responsibilities

• Diagnose product issues quickly and effectively on the spot.
• Provide friendly, hands-on technical support to customers.
• Offer solutions for repairs or replacements to get users up and running again.
• Educate team members about Apple products and services.
• Maintain a schedule of customer appointments and adhere to it.
• Identify problems and provide feedback to improve customer service.
• Foster a culture of inclusion and respect among team members.

Requirements

• Strong people skills and problem-solving abilities.
• Ability to maintain composure while troubleshooting technical issues.
• Excellent prioritization and decision-making skills.
• Strong verbal and written communication skills.
• Experience working in team environments with shared responsibility.

Nice-to-haves

• Flexibility with work schedule based on business needs.
• Eagerness to learn about all Apple products and devices.
• Demonstrated commitment to Apple's values of inclusion and diversity.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs.