Call Agent (Retirement Counselor 1)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Call Agent (Retirement Counselor 1) position at the Public Employees Retirement System involves providing customer service and information to members regarding their retirement benefits. This role requires strong communication skills and the ability to work collaboratively in a fast-paced environment. The position offers a hybrid work schedule and is part of a team dedicated to serving the public by administering employee benefit trusts.
Responsibilities
• Respond to telephone inquiries and provide friendly and informative interactions with members, beneficiaries, or their representatives.
,
• Interpret and communicate retirement plan information, including explaining estimates and mailing forms.
,
• Provide general PERS information on membership, withdrawal, and retirement rights.
Requirements
• One year of customer service experience which included explaining rules, programs, or procedures.
,
• 12 quarter (8 semester) college level credit hours in Business, Public Administration, or Finance.
Nice-to-haves
• Prior experience with PERS is preferred.
,
• Excellent communication skills, including active listening and adaptability to different audiences.
,
• Ability to thrive in a diverse environment and handle constructive criticism.
Benefits
• Work/life balance
,
• 11 paid holidays a year
,
• Competitive benefits package
,
• Advancement and learning opportunities
,
• Remote work option based on position needs Apply tot his job
The Call Agent (Retirement Counselor 1) position at the Public Employees Retirement System involves providing customer service and information to members regarding their retirement benefits. This role requires strong communication skills and the ability to work collaboratively in a fast-paced environment. The position offers a hybrid work schedule and is part of a team dedicated to serving the public by administering employee benefit trusts.
Responsibilities
• Respond to telephone inquiries and provide friendly and informative interactions with members, beneficiaries, or their representatives.
,
• Interpret and communicate retirement plan information, including explaining estimates and mailing forms.
,
• Provide general PERS information on membership, withdrawal, and retirement rights.
Requirements
• One year of customer service experience which included explaining rules, programs, or procedures.
,
• 12 quarter (8 semester) college level credit hours in Business, Public Administration, or Finance.
Nice-to-haves
• Prior experience with PERS is preferred.
,
• Excellent communication skills, including active listening and adaptability to different audiences.
,
• Ability to thrive in a diverse environment and handle constructive criticism.
Benefits
• Work/life balance
,
• 11 paid holidays a year
,
• Competitive benefits package
,
• Advancement and learning opportunities
,
• Remote work option based on position needs Apply tot his job