Associate Principal Engineer, ServiceNow Delivery Manager

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p><strong>👋🏼We're Nagarro.</strong></p><p>We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p><strong>REQUIREMENTS:</strong></p><ul><li>Total experience:11+years.</li><li>Strong working experience in managing ServiceNow or equivalent enterprise platforms.</li><li>Proven experience in implementing and managing ITSM and other ServiceNow modules.</li><li>Strong knowledge of Application Support.</li><li>Strong knowledge of ServiceNow modules, workflows, and platform integrations.</li><li>Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus.</li><li>Working knowledge of ITIL framework (certification preferred).</li><li>Familiarity with Agile tools like JIRA, Confluence, and Figma.</li><li>Excellent communication, leadership, and stakeholder engagement skills.</li><li>Ability to handle multiple priorities in a fast-paced environment.</li><li>Strong communication and leadership skills with a proactive attitude</li></ul><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Ensuring client satisfaction above all else</li><li>Showcasing a consulting mindset by acting as a solution provider rather than an order taker</li><li>Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.</li><li>Planning, organizing, and monitoring the project to deliver high quality business solutions.</li><li>Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.</li><li>Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance</li><li>Ensuring project quality of work meets defined governance, process standards and best practices.</li><li>Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure</li><li>Assisting the account management team in responding to new project requests</li><li>Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p>Bachelor’s or master’s degree in computer science, Information Technology, or a related field.</p></div></section>