Remote LGBTQ Hotline Specialist EMPACT
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Responsibilities
• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
• Effectively assess clinical situations and needs of all callers.
• Provide safe and effective clinical interventions to all callers.
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders.
• Forward internal referrals to the appropriate program(s) with all required information in a timely manner.
• Work collaboratively with internal and external clients/customers, maintaining a positive attitude and flexibility to assist others.
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
• Be prepared to work beyond the scheduled shift if crisis situations warrant or paperwork is incomplete.
• Attend all required meetings and training, even if they fall outside of the regularly scheduled shift, including evening and night hours as needed.
• Assist the hotline clinical coordinator in training new staff.
• Ensure all program forms are stocked, the hotline area is clean and organized, and complete any project to benefit Crisis and/or other departments as required by a supervisor.
Requirements
• Bachelor's Degree in Counseling, Social Work, or related field required.
• Minimum of 3 years of experience in the behavioral health field.
• Crisis experience preferred.
• Supervisory experience preferred.
• Program development preferred.
Nice-to-haves
• Crisis experience
• Supervisory experience
• Program development experience
Benefits
• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement allowance
• Company-paid Life/AD&D and Long Term Disability
• Voluntary additional Life and Short-term Disability
• Tuition reimbursement
• Elder care assistance
• Pet insurance and much more! Apply tot his job
Responsibilities
• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
• Effectively assess clinical situations and needs of all callers.
• Provide safe and effective clinical interventions to all callers.
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders.
• Forward internal referrals to the appropriate program(s) with all required information in a timely manner.
• Work collaboratively with internal and external clients/customers, maintaining a positive attitude and flexibility to assist others.
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
• Be prepared to work beyond the scheduled shift if crisis situations warrant or paperwork is incomplete.
• Attend all required meetings and training, even if they fall outside of the regularly scheduled shift, including evening and night hours as needed.
• Assist the hotline clinical coordinator in training new staff.
• Ensure all program forms are stocked, the hotline area is clean and organized, and complete any project to benefit Crisis and/or other departments as required by a supervisor.
Requirements
• Bachelor's Degree in Counseling, Social Work, or related field required.
• Minimum of 3 years of experience in the behavioral health field.
• Crisis experience preferred.
• Supervisory experience preferred.
• Program development preferred.
Nice-to-haves
• Crisis experience
• Supervisory experience
• Program development experience
Benefits
• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement allowance
• Company-paid Life/AD&D and Long Term Disability
• Voluntary additional Life and Short-term Disability
• Tuition reimbursement
• Elder care assistance
• Pet insurance and much more! Apply tot his job