Remote Bilingual CSR- Cantonese- Must Reside on the East Coast
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Remote Bilingual Client Service Representative
Location: Must reside on the East Coast (New York preferred)
Schedule: Full-Time | Work Type: Remote
Make a difference from home as a Cantonese-speaking Client Service Representative supporting the New York Independent Assessor Program (NYIAP) — a statewide Medicaid initiative connecting New Yorkers to long-term, community-based care. This full-time, remote call center role is ideal for bilingual professionals fluent in Cantonese and English, passionate about public service, and eager to assist individuals navigating enrollment and healthcare options. Note: This is a fully remote position, but candidates must reside on the East Coast. New York residency is strongly preferred.
Key Dates
• Training Period: August 18 – September 12, 2025 (4 weeks)
• Start Date: September 15, 2025
• Attendance: No absences permitted during training or within the first 90 days
Work Schedule
• Monday–Friday: 8:30 AM – 8:00 PM
• Saturday: 10:00 AM – 6:00 PM (some required)
• Typical shifts may include:
• 10:30 AM–7:00 PM
• 11:00 AM–7:30 PM
• 11:30 AM–8:00 PM
Key Responsibilities
• Handle inbound calls regarding enrollment services
• Educate consumers on managed care options and assist with health plan selection
• Process enrollment and disenrollment forms accurately
• Perform mailroom support tasks as needed
• Document and track all consumer interactions in internal systems
• Escalate issues or complex inquiries to appropriate personnel
• Provide Cantonese-English interpretation as needed
• Participate in training sessions and stay up to date with program policies
Candidate Requirements
Required:
• Must reside on the East Coast (New York preferred)
• High school diploma or equivalent (college degree a plus)
• Fluency in both Cantonese and English (spoken and written)
• Minimum 2 years of experience in customer service or human services
• Typing speed of at least 35 WPM
• Strong communication, multitasking, and problem-solving skills
• Proficiency using multiple systems and working in a fast-paced, remote environment
• Dependable, punctual, and team-oriented
Preferred:
• Prior experience working in a call center environment
• Familiarity with Medicaid, managed care, or other healthcare programs
Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:
• A Windows 10 PC or macOS Catalina (10.15) or newer
• A USB-wired headset with a microphone (Bluetooth is not permitted)
• Reliable internet connection with minimum speeds of 25 Mbps download / 5 Mbps upload
• Mobile hotspots and shared public Wi-Fi are not acceptable
• A quiet, private, and distraction-free home workspace
• Ability to work effectively using a dual-screen setup or quickly navigate between systemsWe are an equal opportunity employer and welcome all qualified Cantonese-speaking applicants who meet the above criteria and are ready to make an impact—remotely—from the East Coast.
Job Type: Full-time
Pay: $18.00 per hour
Work Location: Remote Apply tot his job
Location: Must reside on the East Coast (New York preferred)
Schedule: Full-Time | Work Type: Remote
Make a difference from home as a Cantonese-speaking Client Service Representative supporting the New York Independent Assessor Program (NYIAP) — a statewide Medicaid initiative connecting New Yorkers to long-term, community-based care. This full-time, remote call center role is ideal for bilingual professionals fluent in Cantonese and English, passionate about public service, and eager to assist individuals navigating enrollment and healthcare options. Note: This is a fully remote position, but candidates must reside on the East Coast. New York residency is strongly preferred.
Key Dates
• Training Period: August 18 – September 12, 2025 (4 weeks)
• Start Date: September 15, 2025
• Attendance: No absences permitted during training or within the first 90 days
Work Schedule
• Monday–Friday: 8:30 AM – 8:00 PM
• Saturday: 10:00 AM – 6:00 PM (some required)
• Typical shifts may include:
• 10:30 AM–7:00 PM
• 11:00 AM–7:30 PM
• 11:30 AM–8:00 PM
Key Responsibilities
• Handle inbound calls regarding enrollment services
• Educate consumers on managed care options and assist with health plan selection
• Process enrollment and disenrollment forms accurately
• Perform mailroom support tasks as needed
• Document and track all consumer interactions in internal systems
• Escalate issues or complex inquiries to appropriate personnel
• Provide Cantonese-English interpretation as needed
• Participate in training sessions and stay up to date with program policies
Candidate Requirements
Required:
• Must reside on the East Coast (New York preferred)
• High school diploma or equivalent (college degree a plus)
• Fluency in both Cantonese and English (spoken and written)
• Minimum 2 years of experience in customer service or human services
• Typing speed of at least 35 WPM
• Strong communication, multitasking, and problem-solving skills
• Proficiency using multiple systems and working in a fast-paced, remote environment
• Dependable, punctual, and team-oriented
Preferred:
• Prior experience working in a call center environment
• Familiarity with Medicaid, managed care, or other healthcare programs
Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:
• A Windows 10 PC or macOS Catalina (10.15) or newer
• A USB-wired headset with a microphone (Bluetooth is not permitted)
• Reliable internet connection with minimum speeds of 25 Mbps download / 5 Mbps upload
• Mobile hotspots and shared public Wi-Fi are not acceptable
• A quiet, private, and distraction-free home workspace
• Ability to work effectively using a dual-screen setup or quickly navigate between systemsWe are an equal opportunity employer and welcome all qualified Cantonese-speaking applicants who meet the above criteria and are ready to make an impact—remotely—from the East Coast.
Job Type: Full-time
Pay: $18.00 per hour
Work Location: Remote Apply tot his job