Marketing Representative, Pre-Arrival
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
As a Marketing Representative, Pre-Arrival, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. This position offers a flexible schedule, including weekends and holidays, and may allow for remote work depending on business needs and performance standards.
Responsibilities
• Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
,
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
,
• Sell local tours and activities while performing exceptional vacation planning concierge services.
,
• Promote HGV Ultimate Access events.
,
• Proactively work with management to resolve any customer-related challenges that may arise.
,
• Complete other administrative duties and tasks, as assigned by management.
Requirements
• High School Diploma/GED
,
• Able to work flexible schedules including mornings, evenings, weekends and holidays
,
• Minimum 1 year of customer service experience
,
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
,
• Excellent verbal and written communication
Nice-to-haves
• Previous sales related call center experience or timeshare experience
,
• Previous tours and activity or concierge service experience
Benefits
• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
,
• Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
,
• Medical, Dental, and Vision insurance from Day One
,
• 401k plan with company match
,
• Life insurance
,
• Company stock purchase program
,
• Team Member Travel Program with discounted rates at properties around the globe
,
• Generous Paid Time Off Program
,
• Paid Sick Days
,
• Team Member Recognition and numerous learning and advancement opportunities Apply tot his job
As a Marketing Representative, Pre-Arrival, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. This position offers a flexible schedule, including weekends and holidays, and may allow for remote work depending on business needs and performance standards.
Responsibilities
• Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
,
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
,
• Sell local tours and activities while performing exceptional vacation planning concierge services.
,
• Promote HGV Ultimate Access events.
,
• Proactively work with management to resolve any customer-related challenges that may arise.
,
• Complete other administrative duties and tasks, as assigned by management.
Requirements
• High School Diploma/GED
,
• Able to work flexible schedules including mornings, evenings, weekends and holidays
,
• Minimum 1 year of customer service experience
,
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
,
• Excellent verbal and written communication
Nice-to-haves
• Previous sales related call center experience or timeshare experience
,
• Previous tours and activity or concierge service experience
Benefits
• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
,
• Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
,
• Medical, Dental, and Vision insurance from Day One
,
• 401k plan with company match
,
• Life insurance
,
• Company stock purchase program
,
• Team Member Travel Program with discounted rates at properties around the globe
,
• Generous Paid Time Off Program
,
• Paid Sick Days
,
• Team Member Recognition and numerous learning and advancement opportunities Apply tot his job