Application Lead (ServiceNow - Order Management) (Remote - UK)

<p>This position is posted by Jobgether on behalf of Focus Group. We are currently looking for an Application Lead (ServiceNow - Order Management) in United Kingdom.</p><p>As Application Lead, you will take ownership of the ServiceNow Order Management platform and play a central role in shaping its roadmap, design, and adoption. This position is key to streamlining business operations, enhancing customer experience, and driving innovation through automation and integration. You will collaborate closely with stakeholders across technical and non-technical teams, ensuring the platform meets evolving business needs. This is not just a technical role, but a strategic one where you will influence change and help future-proof a critical system in a dynamic, tech-driven environment.</p><p><strong>Accountabilities:</strong></p><ul> <li>Lead and define the roadmap for ServiceNow Order Management, aligning platform development with strategic business goals.</li> <li>Design and implement optimised workflows to improve Order-to-Cash efficiency and customer satisfaction.</li> <li>Champion adoption and engagement across teams, ensuring ServiceNow is fully embedded into operational excellence.</li> <li>Act as a key liaison between business, technology, and partners to translate needs into scalable, practical solutions.</li> <li>Identify opportunities for automation, AI integration, and future enhancements to maintain a competitive edge.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Proven experience in ServiceNow Order Management, or comparable platforms such as Salesforce OMS or Microsoft Dynamics.</li> <li>Strong understanding of the full Order-to-Cash cycle, ideally in managed services or complex operations.</li> <li>Hands-on expertise in platform administration, configuration, and release management.</li> <li>Excellent communication skills, with the ability to engage both technical and business audiences.</li> <li>A proactive, curious mindset with a focus on automation, APIs, RPA, and emerging AI tools.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive salary of up to £42k.</li> <li>Remote-first position with occasional travel to Shoreham.</li> <li>The opportunity to own and develop a critical ServiceNow module within a supportive, innovative team.</li> <li>A collaborative environment where your ideas directly shape platform strategy and business impact.</li> </ul><p> </p><p><br> Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities using AI-driven job matching.</p><p>When you apply, your profile goes through our AI-powered screening process, designed to identify strong talent efficiently and fairly.<br> 🔍 Our AI thoroughly reviews your CV and LinkedIn profile, analyzing your skills, experience, and achievements.<br> 📊 It then compares your profile with the job’s requirements and success factors to calculate a match score.<br> 🎯 The top 3 candidates with the highest match score are automatically shortlisted.<br> 🧠 When needed, our human team may conduct an additional review to ensure no exceptional profile is overlooked.</p><p>This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is ready, it is shared with the company hiring for the position. The final decision and next steps (such as interviews or assessments) are managed directly by their internal team.</p><p>Thank you for your interest!</p><p></p><p>#LI-CL1</p>