Danish Speaking Customer Service For Online Travel Agency - Paid Relocation

<p>Mercier Consultancy Bulgaria is excited to offer a unique opportunity for a Danish Speaking Customer Service Agent to join our Online Travel Agency. This role includes paid relocation to Bulgaria for qualified candidates. As a Customer Service Agent, you will assist our Danish-speaking customers with their travel plans, addressing inquiries regarding bookings, itineraries, and travel-related services. Your commitment to providing exceptional service will help customers enjoy a seamless travel experience. If you are passionate about travel, enjoy assisting others, and are seeking a new adventure, we would love to hear from you!</p><br><h3>Responsibilities</h3><ul> <li>Provide excellent customer service in Danish for inquiries related to travel bookings and services.</li> <li>Assist customers with making, modifying, and canceling reservations.</li> <li>Respond to questions regarding itineraries, travel policies, and destination information.</li> <li>Resolve customer complaints and issues effectively and professionally.</li> <li>Document customer interactions accurately for service improvement.</li> <li>Collaborate with travel partners to ensure customer satisfaction.</li> <li>Stay updated on travel trends and company offerings to provide informed assistance.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, both written and spoken.</li> <li>Experience in customer service, particularly in the travel or online booking industry is an advantage.</li> <li>Strong communication and problem-solving skills focused on customer care.</li> <li>Ability to multitask and handle various inquiries efficiently.</li> <li>Familiarity with customer service software or online booking platforms is a plus.</li> <li>Detail-oriented with a proactive approach to customer service.</li> <li>Willingness to relocate to Bulgaria and work flexible hours, including weekends and holidays, as required.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And 2 weeks Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>