Danish Speaking Remote Support Specialist
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>Patrique Mercier Recruitment FR is thrilled to offer a position for a Danish Speaking Remote Support Specialist. This role is perfect for individuals who are adept at providing excellent customer service and technical support to Danish-speaking clients. As a remote support specialist, you will play a vital role in enhancing customer satisfaction by resolving inquiries and technical challenges efficiently.</p><br><h3>Responsibilities</h3><ul> <li>Deliver top-quality support to Danish-speaking customers through remote communication channels, including phone, email, and chat.</li> <li>Diagnose and troubleshoot a broad range of technical issues involving software, hardware, and applications.</li> <li>Offer precise guidance and solutions to customers while walking them through troubleshooting processes.</li> <li>Document all support interactions accurately, maintaining comprehensive records in the support management system.</li> <li>Collaborate with technical teams to escalate and resolve complex problems effectively.</li> <li>Ensure follow-up with clients to confirm the resolution of their issues and measure satisfaction with the support received.</li> <li>Continuously update knowledge on product information and industry trends to provide knowledgeable support.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, with strong communication skills both verbally and in writing.</li> <li>Prior experience in customer service or technical support is preferred.</li> <li>Exceptional analytical and problem-solving abilities with effective troubleshooting skills.</li> <li>A strong focus on customer service and excellent interpersonal skills.</li> <li>Experience with remote support tools and customer management systems is advantageous.</li> <li>Ability to work independently while managing multiple tasks in a remote environment.</li> <li>A passion for technology and a commitment to continued professional development in the tech industry.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>