Content Operations Strategist - Generative AI & Support Systems

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p><strong>Summary</strong></p>
<p>We’re seeking individuals who are deeply passionate about both innovative products and delivering exceptional user experiences. Ideal candidates are proactive problem-solvers who continuously seek ways to enhance efficiency and effectiveness. Our team thrives on initiative, collaboration, and the diverse strengths each member brings to the table. With a startup mindset and hands-on experience with smartphones, you’ll play a key role in supporting and testing features used by millions worldwide.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Develop, refine, and optimize Help Center articles and customer support content aligned with our content strategy</li>
<li>Create and enhance content that powers our support-focused large language model (LLM)</li>
<li>Champion and uphold content standards and best practices across platforms</li>
<li>Leverage data insights to guide content decisions and collaborate with partners to improve support experiences and resolve known issues</li>
<li>Manage multiple projects with precision, meeting tight and evolving deadlines</li>
<li>Conduct product testing and translate technical insights into clear, structured documentation</li>
<li>Partner with product and operations teams to craft empathetic, user-centric support messaging</li>
</ul>
<p><strong>Minimum Qualifications:</strong></p>
<ul>
<li>Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree)</li>
<li>5+ years of experience in technical writing or content strategy</li>
<li>Minimum 6 months of hands-on experience developing and optimizing content for Generative AI and/or LLMs</li>
<li>Proven editorial judgment and critical thinking skills, especially when managing complex or sensitive content sets for LLMs</li>
<li>Demonstrated ability to create and improve help content and support responses for mobile apps or social media platforms</li>
<li>Proficiency with content management systems (CMS)</li>
<li>Familiarity with project management tools</li>
</ul>
<p><strong>Preferred Qualifications:</strong></p>
<ul>
<li>Strong project management skills, with the ability to navigate ambiguity and balance competing priorities</li>
<li>Experience in data analysis, XML editing, and leveraging AI tools for content development</li>
</ul>
<p><strong>Location</strong>: Remote (East Coast Only)</p>
<p><strong>Role type:&nbsp;</strong>Contract 12 Month Position&nbsp;</p>
<p><strong>Expected hours</strong>: 40 per week&nbsp;</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
<p><strong>Schedule:</strong></p>
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
<p><strong>Application Question(s):</strong></p>
<ul>
<li>Do you or will you in the future require any sponsorship to work in the US?</li>
</ul>
<p><strong>Language:</strong></p>
<ul>
<li>English&nbsp; (Required)</li>
</ul>
<p>&nbsp;</p>
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