IT Technical Writer
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Job Summary:
The Employee shall contribute to improving the usability, efficiency, and effectiveness of IT systems by providing high-quality documentation that empowers users to effectively utilize and troubleshoot technology resources. This position is responsible for providing content review, generation, and editing services. The Employee will write clear, concise, and comprehensive documentation that communicates complex technical information to a variety of audiences – both internally for the department and externally for the government customer. This involves translating intricate technical concepts, processes, and procedures into easily understandable written content, such as user manuals, technical guides, system documentation, API documentation, and troubleshooting guides. The Employee will work closely with subject matter experts, software developers, engineers, and other offices to gather information and ensure accuracy in the documentation. IT technical writers also play a crucial role in maintaining and updating existing documentation to reflect changes in technology, software updates, or organizational processes. Additionally, the Employee may assist in developing training materials and tutorials to facilitate user understanding and adoption of IT systems and solutions.
Supervisory Responsibilities:
• None.
Duties/Responsibilities:
• Develop newsletters highlighting weekly vulnerability and patching activity.
• Develop guides for how to utilize certain technologies.
• Draft, review, and edit IT presentation material.
• Generate feedback forms using tools such as Microsoft Forms.
• Provide written recommendations on Government drafts of executive summaries and briefings.
• Provide recommendations and input into other content and presentations.
Preferred Qualifications:
• Proven ability to write, edit, and format technical documentation (e.g., system security plans, SOPs, user manuals, risk assessments, audit reports).
• Exceptional ability to write clear, concise, and accurate technical content for both technical and nontechnical audiences.
• Strong grammar, editing, and proofreading skills with attention to detail.
• Strong command of plain language writing for both technical and nontechnical audiences.
• Experience with version control, document management systems, and collaboration platforms (e.g., SharePoint, Confluence, Git, MS Teams).
• Ability to translate complex technical inputs from engineers or analysts into clear, wellstructured documentation.
• Strong organizational skills with the ability to manage multiple documents, deadlines, and review cycles.
• Comfortable interfacing with cybersecurity SMEs, engineers, and project managers to gather and validate technical content.
Education and Experience (Required):
• Experience (7 years) developing IT presentation material for technical information (cybersecurity).
• Experience (10 years) working collaboratively with senior and support IT personnel.
• Experience (10 years) with Microsoft Office Tools such as Word, PowerPoint Excel, Visio, and Forms.
• Bachelor’s degree in English, Journalism, Communications, Computer Science, Information Technology, Cybersecurity, or related field.
• IT/Cybersecurity certifications (e.g., Network+, Security+, Certified Information Systems Security Professional (CISSP)) are preferred.
Physical Requirements:
This is a remote position that primarily involves prolonged periods of sitting and extensive use of a computer. The candidate must be able to:
• Remain seated and work at a computer for extended durations.
• Use a keyboard, mouse, and monitor effectively for long periods.
• Communicate clearly via video conferencing, phone, and email.
• Maintain a suitable remote work environment with reliable internet access.
Work Environment/ Location:
Primary work location is Remote.
Travel Required:
This position does not require regular travel. However, occasional travel may be requested to support company events, team meetings, or customer-related activities as needed. Any such trip will be communicated in advance and coordinated accordingly.
Additional Eligibility Requirements:
At H2L Solutions, Inc., we seek team members who exemplify our core values in both their work and conduct. In addition to meeting the technical qualifications of the position, all candidates must demonstrate the following:
• Commitment to Service: A strong dedication to supporting clients, teammates, and missioncritical objectives, especially in highstakes or fastpaced government environments.
• Positively Overcomes Challenges: Ability to adapt and remain solutionfocused when encountering obstacles, uncertainty, or evolving project requirements.
• Winning and Competitive Spirit: A drive to exceed expectations, deliver exceptional results, and contribute to the continued success and reputation of H2L in the defense and cybersecurity sectors.
• Efficiency and Productivity: Proven ability to manage time effectively, prioritize tasks, and consistently produce highquality work with attention to detail.
• Professionalism in All Aspects: Maintains the highest standards of ethics, accountability, and respectful communication when interacting with clients, colleagues, and stakeholders.
Employees who align with these values will thrive in our mission-driven, team-oriented environment and contribute meaningfully to the success of our customers and our company.
Work Authorization / Security Clearance Requirements:
• U.S. Citizenship is required for all applicants in accordance with federal contract requirements.
• Security clearance is not required at this time; however, candidates must be eligible to obtain a clearance if future contract needs require it.
• All candidates must be able to successfully pass a background check in accordance with government and company standards.
Additional Information:
H2L Solutions, Inc. (H2L) is a leading cybersecurity and IT solutions provider dedicated to delivering cutting-edge security, compliance, and technology services to government and commercial clients. Headquartered in Huntsville, Alabama, H2L specializes in cybersecurity compliance, risk management, and mission-critical IT solutions, helping organizations navigate complex regulatory environments and safeguard their digital assets. Our team of experts is committed to innovation, integrity, and excellence, ensuring our clients meet their security and operational goals. At H2L, we foster a collaborative and dynamic work environment where professionals can grow, contribute, and make a meaningful impact.
Compensation and Benefits:
Salary will be determined based on experience, qualifications, and contract-specific guidelines. A competitive compensation package will be discussed during the interview process.
H2L offers a competitive benefits package that supports the well-being, growth, and success of our employees. Benefits include, but are not limited to:
• Health and Medical Insurance
• Dental and Vision Insurance
• 401(k) Retirement Plan
• CompanyPaid Life Insurance
• ShortTerm and LongTerm Disability Coverage
• Supplemental Insurance Options
• Professional Development Opportunities to include licenses, training, and certifications
• Education Reimbursement
• Employee Referral Program
• And more!
We are committed to investing in our team by providing resources that support both personal and professional growth. Specific benefit details will be provided during the hiring process.
Affirmative Action / EEO Statement:
H2L Solutions, Inc. (H2L) is an Equal Opportunity Employer and federal contractor. We comply with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status under applicable law.
As a federal contractor, H2L is committed to affirmative action and complies with the regulations set forth by the Office of Federal Contract Compliance Programs (OFCCP), including Executive Order 11246, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). We encourage applications from women, minorities, individuals with disabilities, and protected veterans.
If you need assistance or accommodation during the hiring process, please contact the Human Resources Department by emailing human.resources@h2lsolutions.com.
How to Apply/Submission Instructions:
• Email your current and tailored Resume to human.resources@h2lsolutions.com with the subject line:
IT Technical Writer – [YOUR FULL NAME]
• Or apply directly through the H2L Job Portal by clicking here.
NOTE: Only candidates selected for interviews will be contacted. Applicants without the Education and Experience Requirements will not be considered.
About H2L Solutions Inc
H2L Solutions is a HUBZone and Service Disabled Veteran Owned Small Business (SDVOSB) cybersecurity company based in Huntsville, Alabama. Through a comprehensive range of cybersecurity services - including penetration testing, vulnerability assessments, skill training, and compliance audits - we excel in providing quality and reliable deliverables that government and commercial organizations can use to ensure information systems are thoroughly protected from outside sources. Apply tot his job
The Employee shall contribute to improving the usability, efficiency, and effectiveness of IT systems by providing high-quality documentation that empowers users to effectively utilize and troubleshoot technology resources. This position is responsible for providing content review, generation, and editing services. The Employee will write clear, concise, and comprehensive documentation that communicates complex technical information to a variety of audiences – both internally for the department and externally for the government customer. This involves translating intricate technical concepts, processes, and procedures into easily understandable written content, such as user manuals, technical guides, system documentation, API documentation, and troubleshooting guides. The Employee will work closely with subject matter experts, software developers, engineers, and other offices to gather information and ensure accuracy in the documentation. IT technical writers also play a crucial role in maintaining and updating existing documentation to reflect changes in technology, software updates, or organizational processes. Additionally, the Employee may assist in developing training materials and tutorials to facilitate user understanding and adoption of IT systems and solutions.
Supervisory Responsibilities:
• None.
Duties/Responsibilities:
• Develop newsletters highlighting weekly vulnerability and patching activity.
• Develop guides for how to utilize certain technologies.
• Draft, review, and edit IT presentation material.
• Generate feedback forms using tools such as Microsoft Forms.
• Provide written recommendations on Government drafts of executive summaries and briefings.
• Provide recommendations and input into other content and presentations.
Preferred Qualifications:
• Proven ability to write, edit, and format technical documentation (e.g., system security plans, SOPs, user manuals, risk assessments, audit reports).
• Exceptional ability to write clear, concise, and accurate technical content for both technical and nontechnical audiences.
• Strong grammar, editing, and proofreading skills with attention to detail.
• Strong command of plain language writing for both technical and nontechnical audiences.
• Experience with version control, document management systems, and collaboration platforms (e.g., SharePoint, Confluence, Git, MS Teams).
• Ability to translate complex technical inputs from engineers or analysts into clear, wellstructured documentation.
• Strong organizational skills with the ability to manage multiple documents, deadlines, and review cycles.
• Comfortable interfacing with cybersecurity SMEs, engineers, and project managers to gather and validate technical content.
Education and Experience (Required):
• Experience (7 years) developing IT presentation material for technical information (cybersecurity).
• Experience (10 years) working collaboratively with senior and support IT personnel.
• Experience (10 years) with Microsoft Office Tools such as Word, PowerPoint Excel, Visio, and Forms.
• Bachelor’s degree in English, Journalism, Communications, Computer Science, Information Technology, Cybersecurity, or related field.
• IT/Cybersecurity certifications (e.g., Network+, Security+, Certified Information Systems Security Professional (CISSP)) are preferred.
Physical Requirements:
This is a remote position that primarily involves prolonged periods of sitting and extensive use of a computer. The candidate must be able to:
• Remain seated and work at a computer for extended durations.
• Use a keyboard, mouse, and monitor effectively for long periods.
• Communicate clearly via video conferencing, phone, and email.
• Maintain a suitable remote work environment with reliable internet access.
Work Environment/ Location:
Primary work location is Remote.
Travel Required:
This position does not require regular travel. However, occasional travel may be requested to support company events, team meetings, or customer-related activities as needed. Any such trip will be communicated in advance and coordinated accordingly.
Additional Eligibility Requirements:
At H2L Solutions, Inc., we seek team members who exemplify our core values in both their work and conduct. In addition to meeting the technical qualifications of the position, all candidates must demonstrate the following:
• Commitment to Service: A strong dedication to supporting clients, teammates, and missioncritical objectives, especially in highstakes or fastpaced government environments.
• Positively Overcomes Challenges: Ability to adapt and remain solutionfocused when encountering obstacles, uncertainty, or evolving project requirements.
• Winning and Competitive Spirit: A drive to exceed expectations, deliver exceptional results, and contribute to the continued success and reputation of H2L in the defense and cybersecurity sectors.
• Efficiency and Productivity: Proven ability to manage time effectively, prioritize tasks, and consistently produce highquality work with attention to detail.
• Professionalism in All Aspects: Maintains the highest standards of ethics, accountability, and respectful communication when interacting with clients, colleagues, and stakeholders.
Employees who align with these values will thrive in our mission-driven, team-oriented environment and contribute meaningfully to the success of our customers and our company.
Work Authorization / Security Clearance Requirements:
• U.S. Citizenship is required for all applicants in accordance with federal contract requirements.
• Security clearance is not required at this time; however, candidates must be eligible to obtain a clearance if future contract needs require it.
• All candidates must be able to successfully pass a background check in accordance with government and company standards.
Additional Information:
H2L Solutions, Inc. (H2L) is a leading cybersecurity and IT solutions provider dedicated to delivering cutting-edge security, compliance, and technology services to government and commercial clients. Headquartered in Huntsville, Alabama, H2L specializes in cybersecurity compliance, risk management, and mission-critical IT solutions, helping organizations navigate complex regulatory environments and safeguard their digital assets. Our team of experts is committed to innovation, integrity, and excellence, ensuring our clients meet their security and operational goals. At H2L, we foster a collaborative and dynamic work environment where professionals can grow, contribute, and make a meaningful impact.
Compensation and Benefits:
Salary will be determined based on experience, qualifications, and contract-specific guidelines. A competitive compensation package will be discussed during the interview process.
H2L offers a competitive benefits package that supports the well-being, growth, and success of our employees. Benefits include, but are not limited to:
• Health and Medical Insurance
• Dental and Vision Insurance
• 401(k) Retirement Plan
• CompanyPaid Life Insurance
• ShortTerm and LongTerm Disability Coverage
• Supplemental Insurance Options
• Professional Development Opportunities to include licenses, training, and certifications
• Education Reimbursement
• Employee Referral Program
• And more!
We are committed to investing in our team by providing resources that support both personal and professional growth. Specific benefit details will be provided during the hiring process.
Affirmative Action / EEO Statement:
H2L Solutions, Inc. (H2L) is an Equal Opportunity Employer and federal contractor. We comply with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status under applicable law.
As a federal contractor, H2L is committed to affirmative action and complies with the regulations set forth by the Office of Federal Contract Compliance Programs (OFCCP), including Executive Order 11246, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). We encourage applications from women, minorities, individuals with disabilities, and protected veterans.
If you need assistance or accommodation during the hiring process, please contact the Human Resources Department by emailing human.resources@h2lsolutions.com.
How to Apply/Submission Instructions:
• Email your current and tailored Resume to human.resources@h2lsolutions.com with the subject line:
IT Technical Writer – [YOUR FULL NAME]
• Or apply directly through the H2L Job Portal by clicking here.
NOTE: Only candidates selected for interviews will be contacted. Applicants without the Education and Experience Requirements will not be considered.
About H2L Solutions Inc
H2L Solutions is a HUBZone and Service Disabled Veteran Owned Small Business (SDVOSB) cybersecurity company based in Huntsville, Alabama. Through a comprehensive range of cybersecurity services - including penetration testing, vulnerability assessments, skill training, and compliance audits - we excel in providing quality and reliable deliverables that government and commercial organizations can use to ensure information systems are thoroughly protected from outside sources. Apply tot his job