Customer Billing Representative - EST Working Hours (Remote)

<p><strong>ISTA Personnel Solutions SA </strong>is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.</p><p></p><p><strong>We are hiring!</strong></p><p></p><p><em>Our U.S.-based client providing dental care to nursing homes is looking for a </em><em><strong>Customer Billing Representative. </strong></em><em>The successful individual will handle </em><em><strong>customer billing inquiries, review account balance </strong></em><em>details to determine the appropriate method to </em><em><strong>collect </strong></em><em>and </em><em><strong>accurately document accounts. </strong></em><em>Experience on </em><em><strong>QuickBooks </strong></em><em>is preferred.</em></p><p></p><p><strong>Working hours:</strong></p><ul><li> <strong>Monday to Friday </strong>from <strong>15h00pm to midnight (SA Time)</strong> </li></ul><p></p><p><strong>PLEASE NOTE:</strong></p><ul> <li> <strong>Internet Requirements:</strong>&nbsp;A&nbsp;<strong>fixed fibre line</strong>&nbsp;with a minimum speed of&nbsp;<strong>25 Mbps (upload &amp; download)</strong>&nbsp;and the ability to support a&nbsp;<strong>wired Ethernet connection</strong>&nbsp;is mandatory. Applicants without a fixed fibre line cannot be considered.</li> <li> <strong>Power Backup:</strong>&nbsp;A&nbsp;<strong>reliable power backup solution</strong>&nbsp;is required to manage&nbsp;<strong>load shedding and power outages</strong>. Applicants without a power backup cannot be considered.</li> </ul><p></p><p><strong>Job Responsibilities:</strong></p><ul> <li>Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution. </li> <li> Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies. </li> <li> Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems. </li> <li> Collaborate with internal teams to ensure account information is accurate and up to date. </li> <li> Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship. </li> <li> Assist in preparing financial documentation and reports related to billing and collections activity.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Strong attention to detail with a methodical and analytical approach to problem-solving. </li> <li>Excellent verbal and written English communication skills. </li> <li>Proficient in Microsoft Office Suite, particularly Excel and Outlook. </li> <li>Proficient with QuickBooks.</li> <li>Ability to remain patient, empathetic, and professional in all customer interactions.</li> </ul><p></p><p></p><p><em>If you are not contacted within 14 working days, please consider your application unsuccessful.</em></p>