Customer Support Specialist (US Timezone, 09:00-18:00 CET) - FULL REMOTE
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>🌟<strong>The Opportunity:</strong></p>
<p>We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.</p>
<p>In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.</p>
<p><strong>🤩 So, What Should You Expect if You Join Us</strong>?</p>
<ul><li>One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)</li><li>Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).</li><li>Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.</li><li>We're here to perform and have a great time while doing it.</li><li>We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.</li></ul>
<p>🚀<strong>Job Responsibilities</strong>:</p>
<ul><li><strong>Customer Experience:</strong> Provide our users with an outstanding customer experience via in-app live chat, phone, and email.</li><li><strong>Problem-Solving:</strong> Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.</li><li><strong>Stakeholder Management:</strong> Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.</li><li><strong>Documentation & Reporting:</strong> Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.</li><li><strong>Feedback Loop:</strong> Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.</li><li><strong>Knowledge Base & Efficiency:</strong> Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.</li></ul>
<p>🥷<strong>Core Skills and Competencies</strong>:</p>
<ul><li>Exceptional Verbal and Written Communication in English</li><li>Emotional Intelligence and Empathy</li><li>Critical Thinking and Problem-Solving Mindset</li><li>Zendesk and Telephony System Proficiency</li><li>Strong commitment to delivering exceptional customer service.</li><li>Ability to combine human empathy with effective use of technology and automation.</li><li>Ability to work independently and make informed decisions.</li><li>A proactive and positive attitude with a desire to continuously learn and improve.</li></ul>
<p>🧩<strong>Your Experience:</strong></p>
<ul><li>2+ years in a similar customer support role.</li><li>Proven problem-solving skills and the ability to take ownership of issues.</li><li>Proficiency with Zendesk and modern telephony systems is a must.</li><li>Preference for candidates with experience in the US e-commerce market.</li><li>Outstanding command of the English language, both written and spoken.</li></ul>
<p>We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.</p>
<p>In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.</p>
<p><strong>🤩 So, What Should You Expect if You Join Us</strong>?</p>
<ul><li>One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)</li><li>Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).</li><li>Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.</li><li>We're here to perform and have a great time while doing it.</li><li>We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.</li></ul>
<p>🚀<strong>Job Responsibilities</strong>:</p>
<ul><li><strong>Customer Experience:</strong> Provide our users with an outstanding customer experience via in-app live chat, phone, and email.</li><li><strong>Problem-Solving:</strong> Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.</li><li><strong>Stakeholder Management:</strong> Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.</li><li><strong>Documentation & Reporting:</strong> Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.</li><li><strong>Feedback Loop:</strong> Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.</li><li><strong>Knowledge Base & Efficiency:</strong> Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.</li></ul>
<p>🥷<strong>Core Skills and Competencies</strong>:</p>
<ul><li>Exceptional Verbal and Written Communication in English</li><li>Emotional Intelligence and Empathy</li><li>Critical Thinking and Problem-Solving Mindset</li><li>Zendesk and Telephony System Proficiency</li><li>Strong commitment to delivering exceptional customer service.</li><li>Ability to combine human empathy with effective use of technology and automation.</li><li>Ability to work independently and make informed decisions.</li><li>A proactive and positive attitude with a desire to continuously learn and improve.</li></ul>
<p>🧩<strong>Your Experience:</strong></p>
<ul><li>2+ years in a similar customer support role.</li><li>Proven problem-solving skills and the ability to take ownership of issues.</li><li>Proficiency with Zendesk and modern telephony systems is a must.</li><li>Preference for candidates with experience in the US e-commerce market.</li><li>Outstanding command of the English language, both written and spoken.</li></ul>