Billing Specialist I - Patient Account Services Coordinator
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Our Client, a Retail Pharmacy company, is looking for a Billing Specialist I - Patient Account Services Coordinator for their Remote/PA location.
Responsibilities:
• Develop a deep understanding of client Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across client Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
Requirements:
• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.
• Verifiable High-school diploma or GED required.
• Minimum 1 year experience performing healthcare reimbursement, medical insurance/billing or related work.
• Minimum 1 year experience working with healthcare reimbursement systems.
• Ability to prioritize daily tasks.
• Working knowledge of medical terminology.
• Customer service skills with the ability to work in a team environment.
• Experience in MS Word, Excel and Outlook.
• Minimum (Required) Qualifications: (must be met in order to perform the job at the required level) Entry level position; 0-2 years of pharmacy billing experience Strong communication, interpersonal, and prioritization skills Must be highly organized and detail-oriented. Ability to work in a fast paced, rapidly changing environment Good computer skills requiring basic knowledge of Microsoft Word, Excel, PowerPoint, Outlook and good typing skills.
Why Should You Apply?
• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Apply tot his job
Responsibilities:
• Develop a deep understanding of client Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across client Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
Requirements:
• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.
• Verifiable High-school diploma or GED required.
• Minimum 1 year experience performing healthcare reimbursement, medical insurance/billing or related work.
• Minimum 1 year experience working with healthcare reimbursement systems.
• Ability to prioritize daily tasks.
• Working knowledge of medical terminology.
• Customer service skills with the ability to work in a team environment.
• Experience in MS Word, Excel and Outlook.
• Minimum (Required) Qualifications: (must be met in order to perform the job at the required level) Entry level position; 0-2 years of pharmacy billing experience Strong communication, interpersonal, and prioritization skills Must be highly organized and detail-oriented. Ability to work in a fast paced, rapidly changing environment Good computer skills requiring basic knowledge of Microsoft Word, Excel, PowerPoint, Outlook and good typing skills.
Why Should You Apply?
• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Apply tot his job