HIL Data Extration/Transcription/Redaction/CM
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. IBM has been dedicated to the Veterans Benefits Administration (VBA) mission of accelerating the processing of benefits claims and the subsequently enabled reskilling of VBA Claims Assistants to higher-value roles. Candidates must have the ability to obtain and maintain a Federal security clearance while in IBM Consulting-Federal.
Responsibilities
• Use a PMR (Private Medical Record) Processing System to retrieve and validate veterans' PMRs from PHP's (Private Healthcare Providers).
,
• Validate the outputs of the PMR Processing System's automation while accommodating integrated human-in-the-loop steps.
,
• Assist facilitation of case processes via 'human-in-the-loop' activities including extraction of responsive documents and case management.
,
• Support quality reviews of PMR case processing.
,
• Make phone calls to private healthcare providers.
,
• Perform data entry and processing PMR requests.
,
• Conduct quality assurance activities while maintaining security posture and protecting Veteran's personal information.
,
• Develop largely unattended automation capabilities to process PMR requests.
,
• Access the PMR request in the appropriate work queue and the Veteran's eFolder within VBMS.
,
• Determine if PMR Exclusion conditions apply.
,
• Perform workflow-driven Case Management for the PMR request.
,
• Select and retrieve the appropriate records identified in the PMR request.
,
• Redact records to remove Personally Identifiable Information (PII) if needed.
,
• Update VBMS with correspondence and records.
,
• Provide access for VBA to inspect PMR responsive records for quality.
,
• Generate both interim and final, official responsive records for the Veteran/requester.
,
• Securely deliver the Completion letter and the responsive records to the requester in an automated fashion.
,
• Record status related to each request as needed.
,
• Provide PMR responsive records retention services.
Requirements
• High School Diploma/GED.
,
• Demonstrated call center and data entry experience with strong attention to detail.
,
• Ability to work onsite at IBM's Rocket Center, WV facility a minimum of three days per week with flexible schedules, including nights and weekends.
,
• Must be eligible to obtain Public Trust clearance upon hire.
,
• Proven aptitude in collaboration and effective communication using email, chat, and other channels.
,
• Strong critical thinking and problem-solving skills, paired with proficiency in Microsoft Office (Excel, Word, PowerPoint).
Nice-to-haves
• Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies.
,
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR).
,
• Experience working with case management systems.
Benefits
• Medical & prescription drug coverage.
,
• Dental and vision coverage.
,
• Mental health & well-being support.
,
• 8 paid holidays.
,
• Minimum 56 hours paid sick time.
,
• 80 hours paid vacation.
,
• Life insurance.
,
• 401(k) plan.
,
• Financial counseling.
,
• IBM Employee Stock Purchase Plan.
,
• Paid family medical leave and disability benefits. Apply tot his job
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. IBM has been dedicated to the Veterans Benefits Administration (VBA) mission of accelerating the processing of benefits claims and the subsequently enabled reskilling of VBA Claims Assistants to higher-value roles. Candidates must have the ability to obtain and maintain a Federal security clearance while in IBM Consulting-Federal.
Responsibilities
• Use a PMR (Private Medical Record) Processing System to retrieve and validate veterans' PMRs from PHP's (Private Healthcare Providers).
,
• Validate the outputs of the PMR Processing System's automation while accommodating integrated human-in-the-loop steps.
,
• Assist facilitation of case processes via 'human-in-the-loop' activities including extraction of responsive documents and case management.
,
• Support quality reviews of PMR case processing.
,
• Make phone calls to private healthcare providers.
,
• Perform data entry and processing PMR requests.
,
• Conduct quality assurance activities while maintaining security posture and protecting Veteran's personal information.
,
• Develop largely unattended automation capabilities to process PMR requests.
,
• Access the PMR request in the appropriate work queue and the Veteran's eFolder within VBMS.
,
• Determine if PMR Exclusion conditions apply.
,
• Perform workflow-driven Case Management for the PMR request.
,
• Select and retrieve the appropriate records identified in the PMR request.
,
• Redact records to remove Personally Identifiable Information (PII) if needed.
,
• Update VBMS with correspondence and records.
,
• Provide access for VBA to inspect PMR responsive records for quality.
,
• Generate both interim and final, official responsive records for the Veteran/requester.
,
• Securely deliver the Completion letter and the responsive records to the requester in an automated fashion.
,
• Record status related to each request as needed.
,
• Provide PMR responsive records retention services.
Requirements
• High School Diploma/GED.
,
• Demonstrated call center and data entry experience with strong attention to detail.
,
• Ability to work onsite at IBM's Rocket Center, WV facility a minimum of three days per week with flexible schedules, including nights and weekends.
,
• Must be eligible to obtain Public Trust clearance upon hire.
,
• Proven aptitude in collaboration and effective communication using email, chat, and other channels.
,
• Strong critical thinking and problem-solving skills, paired with proficiency in Microsoft Office (Excel, Word, PowerPoint).
Nice-to-haves
• Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies.
,
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR).
,
• Experience working with case management systems.
Benefits
• Medical & prescription drug coverage.
,
• Dental and vision coverage.
,
• Mental health & well-being support.
,
• 8 paid holidays.
,
• Minimum 56 hours paid sick time.
,
• 80 hours paid vacation.
,
• Life insurance.
,
• 401(k) plan.
,
• Financial counseling.
,
• IBM Employee Stock Purchase Plan.
,
• Paid family medical leave and disability benefits. Apply tot his job