Customer Service Manager

Vaco Atlanta is hiring a Customer Service Manager to lead a fast-paced customer service department for one of our growing clients. In this key role, you’ll support internal teams and customers while ensuring timely handling of payments, licenses, credits, and pricing issues. You'll also oversee and mentor a dedicated team of CS Representatives, driving collaboration and continuous improvement.
 
Role: Customer Service Manager
Location: Vinings, GA
Onsite: 100% onsite
Job type: Direct Hire, permanent
Pay: $80,000 - $90,000 annually + bonus
 
What You’ll Do:

• Lead and coach the Customer Service team.
• Manage electronic payment processing. customer setup, and licensing.
• Resolve pricing discrepancies and billing issues.
• Support customer and internal team escalations.
• Drive process improvements and training.

 
What You’ll Bring:

• 5+ years Customer Service experience
• 3+ years of leadership experience
• Strong communication, critical thinking, and problem-solving skills
• Proficiency in Microsoft Office and business systems.
• A degree—or equivalent experience with a strong track record

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.