Manager - Instructional Design

About the position

Responsibilities

• Day to day management and oversight of a team of instructional designers & Learning Management System administrators
• Oversee implementation of the instructional design process across all educational course builds
• Provide innovative and forward-thinking approach to learning, instructional design, and departmental collaboration
• Mentor, train & develop existing and newly hired employees
• Establish standards for creation and maintenance of SHI's eLearning content
• Ensure consistent creation of high quality and engaging training offerings in a fast-paced growing organization
• Ensure content accuracy by partnering with subject matter experts and stakeholders as needed
• Work with Subject Matter Experts & Instructional Design Team to identify target audience's training needs, define learning objectives and develop online course content & materials
• Provide final review of eLearning modules and suggest edits prior to internal launch
• Troubleshoot issues with training modules and LMS as reported by direct reports and/or user escalations
• Keep up to date on modern learning tools, adult learning trends, and instructional design concepts
• Research new and innovative instructional design, gamification, and technology practices
• Create and implement course maintenance schedules for new builds, revamps, and refreshes
• Design courses, facilitator guides, and e-learning content
• Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge, and post training evaluation process
• Collaborate and oversee LMS Admin on all LMS matters
• Design LMS course CSS to be used for all LMS course offerings
• Establish guidelines for course creation within the LMS and course layouts
• Evaluate course feedback using appropriate Kirkpatrick levels
• Manage LMS Admin to coordinate rollouts of LMS improvements and training for ID team
• Lead technology migrations and updates as needed in conjunction with IT and the LMS System Administrators

Requirements

• Bachelor's degree in English, Communications, Technical Writing, Instructional Design, Business Management, or equivalent combination of education, training, and experience
• 5-7 years instructional design experience
• At least 2 years of instructional design experience in a business environment
• Preferred 1 year of management experience working with creative design and development teams
• Experience with a SaaS Learning Management Systems (Docebo, Workday)
• Expertise in video editing software (e.g., Adobe Premiere Pro, Camtasia, Vyond)
• Proficiency with instructional design and visual design tools (Storyline, Photoshop, Illustrator, Dreamweaver)
• Proficiency with Office 365 collaboration tools (Teams, Loop, Planner)
• Proficiency with generative AI tools (ChatGPT, Copilot)
• Proficiency with various authoring tools (Powerpoint, Captivate/Camtasia, Articulate Rise, Storyline, Canva)
• Knowledge of learning theories, adult learning principles, and instructional design models
• Experience with SCORM standards & program calls
• Experience with Analytics & PowerBI and HTML
• Proven management & leadership skills
• Ability to align big picture thinking to innovative advances
• Ability to build and cultivate relationships with internal stakeholders
• Ability to motivate and provide guidance to a team of people
• Excellent learning module design skills
• Self-motivated with excellent problem-solving skills
• Ability to simultaneously manage multiple projects
• Ability to prioritize work based on business needs and management requests
• Ability to complete tasks accurately and efficiently, with high attention to detail
• Ability to take a course through its entire life cycle using an agile process
• Ability to make decisions independently and assess vitality of options to present recommendations when leadership approval is needed
• Strong project management skills, including ability to create, update and pull reports for projects in project management software
• Strong verbal and writing skills- ability to produce written reports that succinctly describe activities, insights, and challenges
• Proven organizational skills
• Agility to manage the needs of the various learning delivery platforms, access risks, and deliver results
• Ability to work cross functionally across multiple disciplines within the company
• Ability to work independently and manage self towards goals, while being a team player
• Comprehensive knowledge and proven application of learner-centered, performance-based instructional techniques, tools and methodologies
• Open to receiving feedback as well as providing feedback to junior members of the team

Nice-to-haves

• Professional certification in ROI and impact measurement methodologies (Kirkpatrick)
• Experience curating content from third-party SaaS platforms
• Experience developing training for a sales organization, especially within the technology industry